Patient Financial Advocate
2 weeks ago
About the Role:
We are seeking a highly motivated and detail-oriented Patient Financial Advocate to join our team at Firstsource Solutions USA, LLC. As a Patient Financial Advocate, you will play a critical role in helping patients navigate the complex healthcare system and access the financial assistance they need.
Key Responsibilities:
- Screen patients for eligibility assistance programs and provide information and reports to client contacts.
- Review hospital census and identify self-pay patients to screen for state, county, and federal eligibility assistance programs.
- Initiate the application process bedside when possible and identify specific patient needs to assist with enrollment applications.
- Provide transition for the backend Patient Advocate Specialist to develop a positive relationship with the patient.
- Record patient information on designated in-house screening sheets and document results in onsite tracking tools and hospital computer systems.
Requirements:
- High school diploma or equivalent required.
- 1-3 years of medical coding, medical billing, eligibility, or other pertinent medical experience preferred.
- Previous customer service experience preferred.
- Basic computer skills required.
Working Conditions:
- Must be able to walk, sit, and stand for extended periods of time.
- Dress code and other policies may vary at each healthcare facility.
- Working on holidays or odd hours may be required at times.
Benefits:
- Medical, Vision, Dental, 401K, Paid Time Off.
Equal Opportunity Employer:
We are an Equal Opportunity Employer and welcome applications from diverse candidates. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.
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