Server at Red Hat Grille

Position Title: Server (Red Hat Grille, Casino Apache Travel Center)

Reports To: Restaurant Manager, Assistant Manager, Supervisor

Summary of Role

The Server is accountable for delivering exceptional service to guests. This includes taking orders, serving food and beverages, and effectively communicating menu items and specials. The role requires collaboration with team members to ensure a pleasant dining experience.

Key Responsibilities

• Service Excellence
• Demonstrates hospitality behaviors and adheres to performance standards.
• Possesses knowledge of menu items and can assist guests with inquiries.
• Handles guest complaints and feedback in a professional manner.
• Ensures the dining area is clean and organized.

Performance Standards

• Meets expected outcomes in service delivery and operational tasks.
• Adapts to changes and finds solutions to challenges.
• Maintains high standards of cleanliness and organization.

Team Collaboration

• Works effectively with team members to achieve common goals.
• Communicates effectively with other shifts to ensure continuity of service.
• Assists colleagues as needed to enhance overall team performance.

Professionalism

• Adheres to appearance standards and represents the establishment positively.
• Maintains punctuality and informs supervisors of any absences.

Communication Skills

• Provides necessary information to colleagues and management.
• Listens actively to guest feedback and takes appropriate action.

Physical Requirements

The Server must be able to stand for extended periods, lift up to 50 pounds, and navigate a fast-paced environment. The role may involve exposure to high noise levels and various environmental conditions.

Conclusion

This position is essential in creating a memorable dining experience for guests at the Casino Apache Travel Center. The Server plays a vital role in ensuring satisfaction and maintaining the establishment's reputation for quality service.