Current jobs related to Apache Tee Server - Mescalero, New Mexico - Inn of the Mountain Gods

Position Title: Server (Apache Tee, Broken Arrow Tap House, Red Hat Grille, Casino F&B)

Reports To: Restaurant Manager, Assistant Manager, Supervisor

Supervises: N/A

Summary of Position

Responsible for delivering exceptional service to guests. This includes taking orders, serving food and beverages, and effectively communicating menu specials. Collaborates with team members to ensure a pleasant dining experience for all guests.

Key Responsibilities and Performance/Behaviors

• Service Excellence
• Demonstrates hospitality standards and service excellence.
• Knows where to find necessary information to perform tasks effectively.
• Exhibits technical skills required for job responsibilities.
• Understands the importance of problem ownership and resolution.
• Seeks assistance when needed to achieve goals.
• Possesses comprehensive knowledge of menu items and services.
• Provides guests with accurate information about the venue. Addresses comments and complaints in a professional manner.
• Performance Standards
• Meets performance expectations in key responsibilities and operational standards.
• Adapts to challenges and finds innovative solutions.
• Takes initiative in the absence of direct supervision.
• Embraces change and applies skills positively to achieve success.
• Supports quality goals and maintains a clean and organized work environment.
• Offers suggestions for performance improvement.
• Professional Conduct
• Maintains appearance standards as set by the organization.
• Represents the company positively in all situations.
• Attendance
• Adheres to attendance policies.
• Communicates any anticipated absences in advance.
• Participates in special events as required.
• Communication Skills
• Provides necessary information to ensure team success.
• Shares relevant information with incoming shifts.
• Listens actively and incorporates feedback.
• Asks clarifying questions to understand expectations.
• Reports guest feedback to management.
• Identifies and reports maintenance issues promptly.
• Team Collaboration
• Prioritizes team success over individual achievements.
• Assists colleagues without being prompted.
• Addresses conflicts constructively.
• Supports other departments in achieving their goals.
• Contributes ideas for enhancing team performance and guest satisfaction.
• Willingly takes on additional responsibilities as needed.

1. Essential Duties and Responsibilities include the following and are subject to change at management's discretion:

• Describes menu items, including beverages and specials.
• Greets guests, takes drink orders, and verifies age for alcohol service.
• Accurately records guest orders.
• Ensures food presentation meets standards before serving.
• Clears used dishes and glassware promptly.
• Checks in with guests to confirm satisfaction.
• Prepares itemized bills for guests.
• Completes assigned opening and closing tasks.
• Assists in other roles as needed, such as busser or greeter.
• Conducts inventory checks and reports supply needs.
• Maintains cleanliness in the work area.
• Supports seating arrangements when necessary.
• Assists with food service at buffets as required.
• Collaborates with other departments as needed.
• Performs additional duties as assigned.
• Complies with all regulatory and organizational policies.

1. Supervisory Responsibilities
2. Education and/or Experience Requirements

Must embody the values of the organization, including Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Must have a high school diploma or equivalent, or relevant experience. Must be able to obtain a liquor server license.

• Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.

While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand-held communication devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.

1. Work Environment

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.

The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guests. May be subject to high-stress environments.

---