Content Designer

4 weeks ago

San Francisco, California, United States Cisco Full time
About the Role

Cisco is seeking a highly skilled Content Designer to join our Platform Intelligence/AI team. As a key member of our team, you will play a critical role in shaping the future of multimodal conversation design across our various customer touchpoints.

Responsibilities
  • Design intuitive, engaging, and aligned conversational experiences that meet business objectives and technical capabilities.
  • Work across platforms and organizations to ensure consistent language use across customer touchpoints.
  • Lead the development of content plans in conjunction with product roadmaps.
  • Contribute to the team's understanding of products and user behavior from a narrative perspective.
  • Advocate for the Cisco brand, voice, and tone across products, working closely with Marketing and Brand teams.
  • Partner with designers and researchers to ensure usable, easily understandable digital products.
  • Continuously experiment and gather insights to refine conversation design and improve user experience.
  • Collaborate with cross-functional partners to prioritize design-centered product enhancements grounded in research and analysis.
Requirements
  • 6+ years of professional experience in conversation design, content design, UX content strategy, or UX writing.
  • Experience in designing conversational interfaces for chatbots, agents, copilots, voice assistants, or related work.
  • Familiarity with Large Language Models (LLMs) and their applications.
  • Strong systems thinking and ability to apply content design across a large ecosystem.
  • Experience in creating, rolling out, and adopting modular content systems focused on personalization and segmentation needs.
  • Persuasive storytelling and strong communication skills.
What We Offer

Cisco is an industry leader providing intelligent network solutions. We empower organizations everywhere to focus on their mission and have technology that simply works. We're building an employee experience that includes appreciation, belonging, growth, and purpose for everyone. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

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