Customer Service Representative
8 hours ago
We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative at Planet Fitness - PFNoCritics in Sierra Vista, AZ.
Job SummaryThe Member Services Representative will be responsible for delivering exceptional customer service to our members, prospective members, and guests, ensuring a positive and memorable experience at our fitness center.
Key Responsibilities- Customer Service: Greet members, prospective members, and guests with a smile, providing a superior level of service and support.
- Front Desk Operations: Handle all front desk activities, including answering phones, checking members into the system, new member sign-ups, and providing tours.
- Account Management: Facilitate updates to member accounts, respond to questions and concerns in a timely and professional manner, and escalate issues to management as needed.
- Club Maintenance: Assist in maintaining the cleanliness and organization of the club, ensuring a safe and welcoming environment for all members.
- Customer Service Background: Previous experience in customer-facing roles, preferably in the fitness or hospitality industry.
- Basic Computer Skills: Proficiency in using computers and software applications, including membership management systems.
- Passion for Fitness: A genuine interest in fitness and health, with a positive attitude and enthusiasm for helping others achieve their wellness goals.
- Reliability and Punctuality: A strong commitment to being on time and reliable, with a focus on meeting deadlines and delivering results.
- Standing and Walking: Continual standing and walking during shifts, with occasional lifting of up to 50 pounds.
- Communication: Continual talking in person or on the phone, with a focus on clear and effective communication.
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