Experienced Automotive Service Writer

2 months ago


Sierra Vista, Arizona, United States Sierra Service Center Full time

Join Sierra Service Center as an Experienced Automotive Service Writer and be a part of our team. We are a mom and pop AAA Approved automobile repair facility. Our business operates five days a week, with all weekends and national holidays off. We offer a range of benefits, including IRAs, an Incentive Program, and health insurance. As a Service Writer, you will be responsible for receiving customers in a professional manner and ensuring their vehicles are serviced efficiently. Your duties will include:

* Entering customer and vehicle information into the mitchell OnDemand program, scheduling work, and assigning jobs to technicians.
* Monitoring and updating status on the bolt on technology program, editing data and photos on the digital vehicle inspection report (DVI report).
* Sending email and/or text DVI reports to customers to prepare them for follow-up estimates on recommended maintenance and repairs.
* Messaging customers, preparing estimates, and using approved sales skills to present clear and concise explanations of the scope of work needed.
* Closing sales, maintaining or improving profit guidelines, and keeping customers informed of the status of their vehicle.
* Following up on estimates given but orders not yet obtained, and conducting three-day telephone follow-ups on completed jobs.

A vehicle will be provided for shuttle activities. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this role.



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