Fitness Center Representative

4 days ago


Sierra Vista, Arizona, United States Planet Fitness Full time
Member Services Representative

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a Member Services Representative, you will be responsible for creating a positive member experience by providing exceptional customer service to our members, prospective members, and guests.

Key Responsibilities:
  • Greet and Assist Members: Greet members, prospective members, and guests, providing exceptional customer service and ensuring a welcoming atmosphere.
  • Front Desk Operations: Handle all front desk-related activities, including answering phones, checking members into the system, new member sign-ups, and taking prospective members on tours.
  • Account Management: Facilitate needed updates to member accounts, respond to member questions and concerns in a timely and professional manner, and elevate to Assistant Manager or Manager as needed.
  • Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
Requirements:
  • Customer Service Background: Customer service background preferred.
  • Basic Computer Proficiency: Basic computer proficiency required.
  • Passion for Fitness: A passion for fitness and health is essential.
  • Positive Attitude: An upbeat and positive attitude is required.
  • Punctuality and Reliability: Punctuality and reliability are must-haves.
  • Exceptional Customer Service Skills: Exceptional customer service skills, including the ability to interact in a positive and professional way with members and co-workers, are essential.
  • Strong Listening Skills: Strong listening skills, with the ability to empathize and problem-solve, are required.
  • Diplomacy: Diplomacy in all interactions, using appropriate behavior and language, is essential.
  • Education: A High School diploma or GED equivalent is required.
  • Age: Must be 18 years of age or older.

Physical Demands: The Member Services Representative will be required to continually stand and walk during shifts, continually talk in person or on the phone during shifts, and occasionally lift up to 50lbs. They may also encounter toxic chemicals during shifts.

About Planet Fitness: Planet Fitness, Inc. (NYSE:PLNT) has revolutionized the fitness industry with over 1,000 locations in 47 states, Puerto Rico, and Canada. Our mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone.

Equal Opportunity Employer: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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