Operations Associate

1 month ago


Columbus, Ohio, United States Jackpot Full time
Job Description

At Jackpot, we're revolutionizing the lottery industry by bringing it into the 21st century. As a Part-time Operations Associate, you'll play a critical role in our in-store lottery ticket operations, ensuring seamless customer experiences and efficient ticket processing.

About the Role:

  • Process customer orders in a systematic and organized manner, ensuring accuracy and attention to detail.
  • Operate our retail store, managing transactions, inventory, and equipment to maintain a high level of quality and efficiency.
  • Follow established procedures for opening and closing our retail and fulfillment locations.
  • Ensure in-store equipment remains in good working condition, troubleshooting basic technical issues as needed.
  • Escalate issues, concerns, and feedback to the supervisor on duty in a timely manner.
  • Participate in special projects and initiatives to drive business growth and improvement.
  • Adhere to established operating procedures to maintain quality standards and ensure customer satisfaction.

Requirements:

  • A minimum of a High School degree or equivalent.
  • Flexibility to work varying hours, including extended shifts, weekends, and holidays.
  • Prior experience in retail, restaurant, or warehouse operations, or a strong interest in general operations management.
  • A passion for learning new processes and technologies.

About Us:

At Jackpot, we're committed to innovation and customer satisfaction. With a growing team and a strong vision for the future, we're seeking talented individuals who share our passion for excellence and customer-centricity.

What We Offer:

  • A competitive hourly wage of $17.
  • A 401k plan for long-term financial security.
  • Ongoing training and development opportunities through our Monthly Speaker Series and Munch & Learns.
  • Cultural and social events to foster a sense of community and teamwork.
  • A culture of trust and accountability, where every team member is valued and empowered to make a difference.

Our Core Values:

  • Decisiveness: We don't fear failure and we don't fail the same way twice. We have strong opinions but are also open-minded to new ideas.
  • Grit: We persevere in the face of challenges and adapt to change. We always follow through on our commitments – we live a 1:1 say/do ratio.
  • Lifelong Learning: We are always seeking and implementing feedback. We are not a finished product and are always searching for knowledge and a means to improve ourselves.


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