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Patient Care Management Specialist
2 months ago
Position Overview:
- Attractive Compensation. Flexible scheduling options to achieve the work-life balance you deserve. Make a positive impact while enjoying your work.
- We are a small, employee-focused organization committed to delivering excellence in Applied Behavior Analysis (ABA).
About Us
With a workforce of nearly 1000 across 16 states and multiple clinics, we are dedicated to providing compassionate and high-quality care to our pediatric patients. Our commitment is to create an inclusive and impactful work environment where every team member can thrive both professionally and personally. If you are passionate about making a difference and want to contribute to a team that values dedication and compassion, consider Golden Steps ABA in our mission to achieve excellence in patient care and team success.
Key Responsibilities:
A typical day includes:
- Overseeing staff schedules and cancellations within the designated state.
- Acting as a liaison between families and therapists as necessary.
- Updating relevant spreadsheets within the system.
- Ensuring optimal utilization of client hours and therapist availability.
- Collaborating with the recruitment team to ensure staffing needs are met.
- Strategic planning to expand operations and maximize caseloads.
- Working with management to enhance internal strategies.
- Responding to patient communications effectively.
- Collecting consents and necessary ABA documentation from patient families.
- Verifying insurance eligibility and coverage details.
- Documenting all changes and communications related to patient accounts as needed.
- Maintaining efficient appointment scheduling, waitlist management, registration, patient flow, and discharge procedures to improve patient satisfaction.
- Addressing client issues with sensitivity and confidentiality.
- Performing additional tasks as assigned.
Qualifications:
What You Bring:
- Minimum of 2 years of experience in a communication-focused role.
- At least 2 years of experience with a strong understanding of management and strategic planning.
- Excellent time management and organizational abilities.
- Capability to work collaboratively across functions.
- Positive team player attitude and high energy.
- Self-motivated with strong organizational and follow-up skills.
- Familiarity with HIPAA regulations.
- Proficiency in Word, Excel, OneNote, and general computer literacy.
Education:
- High School Diploma or Equivalent.
Benefits:
What You Will Appreciate Most About Golden Steps ABA:
- Exceptional Culture - We prioritize connection through quarterly team outings, summer events, and holiday celebrations.
- Diversity & Inclusion - We believe that a diverse team fosters a collaborative environment rich in shared ideas.
- Career Growth & Advancement - Our hire-to-retire culture provides unmatched opportunities for professional development.
- Commitment to Continuing Education - We offer tuition scholarship discounts at partner universities to support your career goals.
- Generous Referral Program - Our team is passionate about their work, and we encourage bringing friends on board.
- Employee-Centric Organization - Our team members are central to our mission, ensuring premium therapy for our clients.
- Ongoing Mentorship - We select our clinical leaders based on their commitment to being accessible and supportive.
- Additional Perks - We offer competitive PTO, paid sick leave, health/dental/vision benefits, and a 401K plan with matching.
Golden Steps ABA is an equal opportunity employer, committed to diversity and inclusion in the workplace.
