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SAP Production Support Leader and Solution Architect
1 month ago
Hitachi Global Air Power is seeking a highly skilled SAP Production Support Leader and Solution Architect to join our team. As a key member of our organization, you will be responsible for managing SAP production support operations while driving the architecture and design of SAP solutions.
Key Responsibilities- Lead the architecture and design of SAP solutions, ensuring they meet business requirements and align with the overall IT strategy.
- Collaborate with business stakeholders to analyze needs, define system requirements, and design high-performance SAP solutions.
- Develop detailed architectural blueprints, roadmaps, and integration strategies for new SAP implementations and enhancements.
- Ensure SAP solutions are designed with scalability, security, and performance optimization in mind.
- Manage the SAP production support function, ensuring the stability, availability, and reliability of SAP systems.
- Oversee the incident management process, ensuring timely resolution of SAP-related issues and minimization of business disruptions.
- Lead root cause analysis and implement corrective actions to prevent recurring issues.
- Manage high-priority incidents and communicate effectively with stakeholders regarding resolution status and impact.
- Lead and mentor the SAP support team, providing guidance on best practices and driving continuous improvement in support operations.
- Develop and enforce standard operating procedures (SOPs) to ensure effective and consistent support delivery.
- Establish and maintain service level agreements (SLAs) for SAP support services, monitoring performance against targets.
- Provide regular reports on service performance, including incident resolution times, system availability, and user feedback.
- Identify areas of improvement and develop action plans to enhance service delivery.
- Bachelor's degree in information technology, Computer Science, Business Administration, or a related field.
- SAP certification in relevant modules or architecture is highly preferred.
- Minimum of 10 years of experience in SAP solution architecture and production support, with at least 5 years in a management role.
- Proven expertise in SAP system design, integration, and support operations.
- Strong understanding of SAP modules, including but not limited to FI/CO, MM, SD, PP, and their integration.
- Excellent leadership and stakeholder management skills.
- Excellent analytical, problem-solving, and communication skills
- Experience managing support teams in complex multi-system SAP landscape, preferably in S/4 HANA environment.
- Knowledge of ITIL framework and best practices in production support.
- Strong problem-solving and analytical skills, with a focus on operational excellence.
- Strong Project management skills with the ability to manage multiple priorities and deliver results.
- Ability to work effectively in a fast-paced environment and drive continuous improvement initiatives.
- Manages time effectively, meets deadlines, and achieves established goals and objectives.
- Leads in the establishment, accomplishment, and continuous evaluation of goals.
