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Senior Retail Team Leader

2 months ago

Seattle, Washington, United States Amazon Full time
Compensation: Starting pay at $23.00 per hour with available benefits.

Work Schedule:
Average hours range from 30 to 39 per week, requiring flexible availability from 5am to 10pm, seven days a week.


As a Senior Retail Team Leader, you will embody the essence of Amazon and play a pivotal role in fostering a dynamic store environment rooted in customer dedication, trust, respect, integrity, continuous learning, and enjoyment.

Your keen attention to detail, ability to prioritize effectively, eagerness to acquire new skills, and commitment to exceeding customer expectations will be essential.

Key Responsibilities:
- Serve as a customer interaction expert by employing effective engagement strategies and setting a positive example for the team.
- Facilitate ongoing training in product knowledge, quality standards, and operational procedures, while assisting management in identifying training requirements.
- Maintain a key to the store, overseeing opening and closing procedures.
- Support team leadership duties, including providing constructive feedback on processes and standards, assisting peers with customer issues, training, labor deployment, and ensuring proper break schedules.
- Aid in supervisory tasks such as scheduling, payroll oversight, timesheet verification, and attendance management.
- Participate in the onboarding process for new associates and assist in interviews as needed.
- Ensure consistent execution of inventory management processes, guiding associates in receiving, stocking, and replenishing products.
- Contribute to enhancing the customer experience and store operations by developing best practices and expanding product knowledge.

Utilize inventory systems for scanning, processing, and counting products.
Maintain cleanliness and organization throughout the store at all times.

- Identify and communicate barriers and trends affecting customer and associate experiences, supporting management in cultivating a strong store culture.

Collaborate with management to uphold safety and quality standards within the store.
Adapt to a fast-paced and evolving environment.
Perform additional responsibilities as assigned.

About Our Team:
Amazon Go represents a revolutionary shopping experience with no checkout required.

Experience Just Walk Out shopping, allowing customers to enter the store, select their desired items, and leave without waiting in line or scanning products.

Amazon Go redefines convenience, offering a variety of grab-and-go options, including delicious sandwiches, salads, and everyday essentials.

Simply use the Amazon app to access the store and enjoy a seamless shopping experience.


BASIC QUALIFICATIONS:
- Minimum of 1 year in a leadership role or relevant Amazon experience.
- At least 3 years in retail or customer-facing roles, or 1 year of Amazon experience.
- High school diploma or equivalent.
- Must be 18 years of age or older.

PREFERRED QUALIFICATIONS:
- Previous experience in Amazon Physical Stores.
- Background in inventory management within retail or distribution.
- Proficient in computer applications and Microsoft Office Suite (Outlook, Word, Excel).
- Experience in training others.
- Strong verbal communication and customer service abilities.
- Proven track record in providing peer feedback.
- Demonstrated problem-solving skills and ability to achieve results.

Amazon is dedicated to fostering a diverse and inclusive workplace.

We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

Our compensation reflects labor costs across various US markets, with base pay ranging from $31,200 to $56,800 annually, depending on geographic location and job-related knowledge, skills, and experience.

Amazon offers a comprehensive compensation package, which may include equity, sign-on bonuses, and a full range of medical, financial, and other benefits.

For more information, please visit our career site.