Client Services Representative: Mid-Shift
7 days ago
At Rosnet, we are seeking a highly skilled Client Services Representative to join our team. As a Client Services Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner, and ensuring that our clients are satisfied with our products and services.
Key Responsibilities:
- Provide timely and accurate support to clients via phone, email, and other communication channels.
- Responsible for troubleshooting, diagnosing, and solving client issues using proprietary Rosnet software and incoming data sources from clients and 3rd parties.
- Proactively monitor, log, and address internal system alerts.
- Assist in achieving team productivity and efficiency initiatives.
Requirements:
- Ability to learn, navigate, and configure software in a Production environment.
- Intermediate keyboarding skills.
- Working knowledge of Microsoft Office suite.
- Ability to work individually and in a team environment.
Benefits:
- Competitive base salary.
- Health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Two weeks of paid vacation and six paid time off days per year.
- Gym membership discounts.
Rosnet is an Equal Opportunity Employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law.
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