System Application Maintainer
4 days ago
- Provide support to functional users, deliver training, and address systems application issues.
- Diagnose and resolve application issues in a timely manner.
- Actively trace and track issues and document resolutions.
- Keep up with software updates, patches, and changes.
- Monitor application performance and troubleshoot issues as they arise.
- Perform root cause analysis for recurring issues.
- Provide user training and create functional and technical documentation.
- Assist with the deployment and integration of new applications and updates.
- Work with IT staff to ensure system security and data integrity.
- Participate in on-call support rotation as needed.
- Analyze and report on application performance metrics.
- Develop and implement best practices for application support.
- Stay up to date with the latest industry trends and technologies.
- Assist testing of new software features.
- Coordinate with third-party vendors for application support.
- Provide feedback to third-party vendors to improve application functionality.
- Ensure compliance with company policies and procedures.
- Manage user accounts and permissions.
- Contribute to continuous improvement initiatives.
- Create queries and reports for the purpose of providing timely and accurate information to customers.
Requirements
- A Bachelor's degree in Information Technology, Computer Science, or a related field.
- 2+ years of experience in application support or a similar role.
- Strong understanding of software systems and troubleshooting techniques.
- In-depth knowledge of enterprise and desktop applications.
- Proficient with Microsoft Windows and Office Products.
- Experience with application administration and maintenance.
- Experience with handling production support activities.
- Experience with relational database management SQL and scripting.
- Experience creating and maintaining custom reports using BI tools (PowerBI, Tableau) and workflows.
- Knowledge of programming languages.
- Knowledge of financial and project management applications.
- Experience with cloud platforms (e.g., AWS, Azure).
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Attention to detail and a commitment to quality.
- Ability to handle multiple tasks and prioritize effectively.
- Knowledge of cybersecurity best practices.
- Ability to work in a fast-paced environment.
- Excellent written and verbal communication skills.
- Ability to learn new technologies quickly.
- Excellent problem-solving and analytical skills.
- Ability to communicate effectively with both technical and non-technical users.
- Be self-directed, organized, and exceptionally motivated to accomplish goals.
- Demonstrated ability to multi-task and work in a fast-paced, challenging, and service-oriented environment.
- Willingness to travel domestically and internationally for short periods of time.
PAYMENT AND BENEFITS
The salary range for this position is $65,000 - $85,000 per year. Conti Federal offers great benefits including medical, dental, and vision insurance, life insurance, 401(k) matching plan, EAP, wellness programs, and many other optional programs. All applicants who receive a conditional offer of employment must take a pre-employment drug test and receive a negative result as a condition of hire. Conti Federal is an Equal Opportunity Employer.
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