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Data Systems Analyst

1 month ago

Orlando, Florida, United States CEI Full time

Job Title: Data Systems Analyst

About the Role:

We are seeking a skilled Data Systems Analyst to join our team at CEI. This is an exciting opportunity for a proactive and detail-oriented professional to maintain the operational reliability of our Customer Engagement (CE) modeling and analytics software applications.

About the Job:

The successful candidate will be responsible for ensuring that CE model data flows, dashboards, and extracts are up-to-date and functioning correctly on a daily basis. They will diagnose and resolve application issues to ensure optimal performance, providing support to downstream CE system users and ensuring the seamless operation of business-critical platforms.

Main Responsibilities:

  • Operational Monitoring & Maintenance: The successful candidate will ensure the ongoing operational readiness and reliability of CE systems, including model data flows, dashboards, and automated extracts.
  • Issue Resolution & Support: Identify, diagnose, and resolve application issues quickly and efficiently. Coordinate with internal teams and external support partners to troubleshoot and resolve technical issues.
  • Collaboration & Communication: Develop strong working relationships with the CE department and other support teams to manage and prioritize issue resolutions. Communicate expected resolution timelines and progress to internal stakeholders.
  • Automation & Documentation: Build and maintain automated processes for operational tasks. Create and update technical documentation, including run books for routine operations and workflows.
  • Root Cause Analysis & Continuous Improvement: Perform root cause analysis on recurring issues and implement proactive solutions to prevent future problems.
  • Prioritize Issues: Work closely with Marketing and other departments to prioritize and resolve operational issues based on their impact on business operations.
  • Performance Monitoring: Continuously monitor system performance, identifying areas for optimization and improvement, ensuring maximum efficiency and reliability.

Key Skills & Qualifications:

  • Strong experience with Snowflake, Dataiku, and Tableau SaaS platforms, including scripting, automation of data flows, and extract operations.
  • Proficient in Machine Learning and Statistical Modeling, with experience using platforms like Dataiku, DataRobot, and Azure Machine Learning Studio.
  • Expertise in SQL and Python for data manipulation, analysis, and process automation.
  • Hands-on experience in developing and deploying predictive models (e.g., Decision Trees, Logistic Regression, Random Forests).
  • Experience working with large datasets, including integration, cleansing, and transformation.
  • Proficiency in creating and maintaining Tableau Dashboards for business intelligence.
  • Familiarity with production support concepts, including incident reporting, testing, debugging, and system audits.

Compensation Package:

The estimated salary range for this position is $120,000 - $160,000 per year, depending on experience. Additionally, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.