Sales Support Associate

4 days ago


Concord, New Hampshire, United States Tapestry Full time
Job Description

About the Role:

The Sales Support Associate plays a vital role in the success of our stores, providing exceptional customer service and supporting the sales floor team to drive sales and achieve business objectives.

Key Responsibilities:

  • Cash Wrap:
    • Greet customers with a smile and offer assistance
    • Interact with customers in a friendly and efficient manner
    • Determine customer needs and provide solutions
    • Process transactions accurately and efficiently
    • Maintain a clean and organized cash wrap area
  • Stockroom/Warehouse:
    • Receive and process shipments and transfers
    • Notify management of new product arrivals
    • Verify store information and communicate discrepancies
    • Process shipments and transfers according to Coach standards
    • Organize and maintain a clean and organized stockroom
  • Sales Floor:
    • Analyze sales floor to assess replenishment needs
    • Replenish sales floor and assigned zone
    • React to sell-through and execute visual merchandising needs
    • Support sales floor activities and communicate with customers

Requirements:

  • 1-3 years of previous retail experience
  • Knowledge of cash register systems and basic computer skills
  • Ability to work a flexible schedule, including nights, weekends, and holidays
  • Ability to lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds

Competencies:

  • Drive for Results
  • Customer Focus
  • Creativity
  • Interpersonal Savvy
  • Learning on the Fly
  • Perseverance
  • Dealing with Ambiguity

About Tapestry:

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.


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