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Executive Housekeeping Supervisor

2 months ago

New York, New York, United States Hyatt Union Square Full time
Job Summary

We are seeking a highly skilled and experienced Executive Housekeeping Supervisor to join our team at Hyatt Union Square. As a key member of our hotel operations team, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction in our housekeeping department.

Key Responsibilities
  • Leadership and Management: Supervise and coordinate the activities of housekeeping staff, ensuring they meet brand and hotel standards.
  • Quality Control: Conduct regular inspections of guest rooms, public areas, and grounds to ensure cleanliness and appearance meet our high standards.
  • Guest Service: Respond to guest inquiries and resolve any complaints or concerns in a professional and courteous manner.
  • Staff Development: Train, coach, and support housekeeping staff to ensure they have the skills and knowledge needed to perform their duties effectively.
  • Operations: Prepare schedules, assign duties, and manage inventory to ensure efficient operations and adherence to policies and procedures.
  • Sustainability: Implement and maintain sustainable practices in the housekeeping department, including waste reduction and energy conservation.
  • Safety: Ensure a safe working environment for housekeeping staff, following all safety protocols and procedures.
Requirements
  • Education: High school diploma or equivalent preferred.
  • Experience: Two years of previous housekeeping supervisor experience required.
Work Environment

This is a fast-paced environment that requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, and reaching. A flexible schedule, including working on holidays and weekends, is required.