Guest Experience Coordinator

4 days ago


Bozeman, Montana, United States Resolute Road Hospitality Full time
About Resolute Road Hospitality

We are a national third-party hospitality management company dedicated to delivering exceptional customer experiences. Our team of professionals is committed to providing a safe and welcoming environment for our guests and employees.


Job Summary

We are seeking a skilled Guest Services Agent to join our team. This role requires a highly motivated individual who can work effectively in a fast-paced environment, providing exceptional customer service and creating memorable experiences for our guests.


Key Responsibilities
  • Anticipate guests' needs and respond timely and efficiently
  • Assist in resolving guest complaints and maintain a positive attitude
  • Maintain a clean and organized front office area
  • Communicate larger housekeeping and maintenance issues to respective departments

Requirements
  • High school diploma or equivalent required
  • Ability to work independently and as part of a team
  • Excellent communication and problem-solving skills
  • Ability to lift up to 15 pounds frequently and up to 50 pounds occasionally

Benefits
  • Competitive salary range: $52,000 - $62,000 per year
  • Comprehensive benefits package, including health insurance and 401k
  • Flexible scheduling options and paid time off
  • Opportunities for professional growth and development


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