Guest Experience Coordinator
7 days ago
Creating Meaningful Experiences
At Kimpton Hotel, we believe that every interaction matters. As a Guest Experience Coordinator, you'll have the opportunity to make a real difference in our guests' lives. From greeting them warmly to helping them plan their stay, you'll be the face of our hotel and the key to creating unforgettable memories.
With a focus on genuine connections and personalized service, you'll ensure that every guest feels welcome and valued. Your expertise will shine through in the way you coordinate reservations, handle queries, and provide exceptional support throughout their stay. Whether it's recommending local attractions or helping them find the perfect dining spot, you'll be the go-to person for insider knowledge and expert advice.
Your Key Responsibilities:
You'll be responsible for:
- Providing exceptional service to our guests, from arrival to departure
- Coordinating reservations, seating, and room service orders with ease
- Ensuring accurate and efficient handling of paperwork, stock, and cleaning duties
- Answering incoming calls and responding to guest inquiries promptly
- Maintaining a clean and organized workspace, including the host stand
What We're Looking For:
We're seeking someone with a passion for hospitality and a proven track record of delivering exceptional service. If you're a team player with excellent communication skills and a love for making meaningful connections, we want to hear from you As a Guest Experience Coordinator, you'll thrive in our fast-paced environment and take pride in knowing that you're making a real difference in the lives of our guests.
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