Payor Specialist

3 weeks ago


Toledo, Ohio, United States ProMedica Full time
Job Title: Payor Specialist

The Payor Specialist is a key member of the Utilization Management team at ProMedica, responsible for ensuring seamless communication with payors to secure authorizations for patient admissions.

Key Responsibilities:
  • Perform timely initial notification of all inpatient and observation admissions systemwide with per payor contract via phone, fax, and payer portals.
  • Submit clinical information per payor contract via payer portals, fax, or Secure Outlook email to obtain authorization for appropriate level of care and length of stay as needed.
  • Effectively document in Epic all payor determinations received by fax or voicemail in a timely manner.
  • Effectively communicate payer requests to UM Nurse using Epic functionality, Teams, or Outlook email.
  • Complete authorization follow-up via phone or payer portals to secure authorizations for admissions using various WQs assigned in Epic.
Requirements:
  • High school diploma
  • Strong computer skills, including Microsoft Word, Outlook, Adobe, and Excel
  • Previous knowledge of Epic is preferred
  • Ability to input and retrieve information from a computer and operate a phone
  • Excellent interpersonal and communication skills
Preferred Qualifications:
  • Previous knowledge of insurance guidelines and federal regulations

ProMedica is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. We are committed to providing high-quality patient care and excellent customer service. If you are a motivated and detail-oriented individual who is passionate about healthcare, we encourage you to apply for this exciting opportunity.


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