Customer Service Representative
6 days ago
Maximus Global Services is seeking a Customer Service Agent to join our team at Dulles International Airport.
Job Summary: We are looking for a highly motivated and customer-focused individual to provide exceptional service to our clients and passengers.
Key Responsibilities:
- Provide wheelchair services, ensuring all security procedures are met.
- Prevent losses and damage by reporting irregularities to the supervisor.
- Maintain wheelchairs in good condition and report those that need to be fixed.
- Collect wheelchairs from terminals and parking lots.
- Provide security at different areas, such as doors, ramps, catering, and bag rooms.
- Perform other duties as assigned by management.
- Porters will stand behind the airline counter, awaiting baggage, and aid the passenger service agent or airline employees in weighing bags, adding tags, and placing bags on the baggage belt.
Requirements:
- High school diploma or GED.
- Must exhibit exceptional customer service and communication skills, both verbal and written.
- As a condition of employment, the employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.
- Must be able to read, write, and speak English.
- Maintain a relationship with both employees and clients.
- Must be able to handle pressure from working with a high volume of general public.
- Ability to bend, push, and lift up to 70 pounds on a regular basis.
- Must be eligible for a CBP seal and pass the criminal background check to obtain the airport ID.
- Must be at least 18 years old.
Work Environment:
- Works non-standard work hours, evenings, weekends, and holidays.
Competencies:
- Honest and Dependable.
- Committed.
- Teamwork.
- Innovation.
- Good Communication.
- Customer Service.
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