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Sales and Customer Service Representative

2 months ago

Chapel Hill North Carolina, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our services, and driving sales growth.

Key Responsibilities
  • Provide outstanding customer service and ensure a positive experience for all clients
  • Promote the value of our services by educating clients on new and expanded offerings
  • Sell our Massage Envy Wellness Program and encourage homecare retail purchases
  • Support clinic flow by greeting clients, scheduling services, and addressing questions
  • Help grow and retain a client base through in-person and phone/email outreach
Requirements
  • Must be 18 years or older
  • Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Be a critical thinker with excellent math and computer skills and the ability to multitask
  • Have great people skills and be able to establish positive relationships with guests
  • Be a supporter of total body care with a general knowledge of massage and skin care services
What We Offer
  • Competitive base pay of $12/hour plus unlimited bonuses and commissions
  • Company contributed medical insurance for full-time team members
  • 401(k) retirement plan for all team members after 6 months of employment
  • Paid Time Off (PTO) for full-time team members
  • Employee Referral Bonus Program ($500 per referred MT)
  • Discounted pet insurance through Fetch
  • A flexible schedule for a better work/life balance
  • In-depth product and service training
  • Employee Assistance Program available
  • 40% off all products
  • Long-term career planning and advancement