Customer Service Representative

5 months ago

Chapel Hill, United States Ace Hardware Full time
Description:
We are seeking a part time customer service representative.

In this role, you will field inbound calls from customers and sell our services. This role coordinates the schedule for our home repair craftsmen. We offer highly competitive compensation, health plan, cell phone reimbursement and paid holidays. This is an excellent opportunity to work with a national organization that still maintains the flexibility of a small business.

Contact us today

Here is just some of what we have to offer:
Competitive pay
Performance bonuses
Paid holidays
Health/dental/vision Plan
Flexible scheduling
Advancement and growth opportunities
Paid training
Plus more

Job Responsibilities

You will provide customers with information and expert advice on our services, pricing, and availability. This role will support our field based craftsmen by managing their dynamic schedules and occasionally sourcing project materials.

Your specific duties in this role will include:
Responding to customer inquiries via phone or email
Coordinating the schedule and material ordering for projects
Dispatching craftsmen
Developing letters and articles for mailings to prospective and current clients
Returning customers calls as needed and following up with past customers
Performing paperwork and filing duties
Solving operational issues as they occur

Job Requirements

We are looking for highly organized and detail-oriented individuals with strong administrative skills. Successful candidates will need excellent interpersonal skills, while working with both customers and our craftsmen. You will also need strong problem-solving skills in a fast paced environment.

Specific qualifications for the role include:
1-3 years office experience
Desire and personality to learn inside sales
Background managing other's schedules
Strong customer service
Excellent office management
Solid typing & phone skills
Great multitasking and prioritization
Build a fun and rewarding career with an industry leader

Apply now
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

Requirements:
We are looking for highly organized and detail-oriented individuals with strong administrative skills. Successful candidates will need excellent interpersonal skills, while working with both customers and our craftsmen. You will also need strong problem-solving skills in a fast paced environment.

Specific qualifications for the role include:
2-5 years office experience
Desire and personality to learn inside sales
Ability to manage the company social media, Facebook, Twitter, etc.
Background managing other's schedules
Strong customer service
Excellent office management
Solid typing & phone skills
Great multitasking and prioritization
Background in construction or a related field a plus
Sales and/or Marketing a plus
QuickBooks experience a plus
Build a fun and rewarding career with an industry leader

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