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Senior Administrative Operations Manager

2 months ago

Middletown, New York, United States Rhythm Management Group Full time
About Rhythm Management Group

Rhythm Management Group is a leading provider of remote monitoring solutions for cardiac care. Our mission is to revolutionize the way healthcare is delivered by harnessing the power of data and technology.

Job Summary

We are seeking an experienced Administrative Operations Director to join our team. As a key member of our operations team, you will be responsible for aligning our administrative functions with our overall strategic objectives. This role requires a strong leader who can translate organizational strategy into efficient administrative processes and oversee their execution.

Key Responsibilities
  • Translate Organizational Strategy into Administrative Work Plans

Convert strategic goals into detailed administrative processes and workflows. Ensure effective communication and execution by administrative managers.

Process Improvement & Workflow Optimization

Identify inefficiencies and recommend improvements in administrative workflows, scheduling, billing, and data management processes. Manage the end-to-end process for launching new administrative initiatives, ensuring smooth implementation.

Mentor and Manage Administrative Managers

Provide oversight, guidance, and support to administrative managers. Conduct performance reviews, monitor progress, and develop leadership capabilities within the administrative management team.

Policy Recommendation & Implementation

Collaborate with senior leadership to recommend and implement administrative policies and procedures that align with organizational objectives.

Incentive Metrics

Oversee incentive metrics and manage administrative team lead bonus scorecards to ensure accurate and timely compensation. Prepare and submit finalized metrics for approval by the Director of Operations.

Problem-Solving & Decision-Making

Leverage deep knowledge of administrative operations to independently resolve complex issues. Make informed decisions to enhance administrative efficiency.

Quality Assurance & Performance Monitoring

Establish and monitor key performance metrics for administrative operations. Oversee monthly QA audit reporting to ensure compliance with standards and drive continuous improvement.

Collaboration & Communication

Serve as the liaison between administrative and clinical teams, ensuring alignment and collaboration. Provide regular updates on operational progress and challenges. Participate in strategic discussions to align administrative operations with overall company goals.

Full Team Management Responsibility

Manage all aspects of the administrative operations team, including hiring, performance appraisals, and staff development.

Requirements
  • 5+ years of direct administrative operations and team management experience
  • Strong leadership, delegation, and mentorship skills
  • Ability to translate organizational strategy into efficient administrative processes and manage team performance
  • Demonstrated ability to solve complex issues independently and make decisions within established guidelines
  • Experience in process improvement and project management, with the ability to own and drive initiatives from ideation to execution
  • Proficiency with administrative systems and tools, including Salesforce or similar CRM platforms, to enhance operational efficiency
  • Hands-on experience with patient outreach and workflow management, ensuring smooth communication and coordination with clinical teams
  • Knowledge of client EMR systems and the ability to work closely with clinical teams to ensure accurate data input and patient record management
  • Familiarity with CPT codes and billing processes, ensuring accurate charge capture and billing alignment with healthcare standards
  • Strong reporting skills, with the ability to generate and interpret performance metrics, and present data-driven insights to leadership for informed decision-making
  • Experience in workforce management, including scheduling, resource allocation, and staff performance optimization, to ensure efficiency and adequate support for clinical operations
What We Offer
  • Competitive health, dental, and vision insurance
  • Paid time off and paid holidays
  • 401(k) with employer match

This role may also be eligible for bonus, equity, benefits, and other such rewards.