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Customer Service Representative

2 months ago

Sumner, Washington, United States Valvoline Instant Oil Change Full time
About the Role

We are seeking a skilled Customer Service Advisor to join our team at Valvoline Instant Oil Change. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and building strong relationships with our guests.

Key Responsibilities
  • Provide top-notch customer service, ensuring that every guest leaves satisfied and eager to return.
  • Utilize product knowledge and services to present oil change options and additional services, driving sales and revenue growth.
  • Develop and maintain a deep understanding of our products, services, and company knowledge, staying up-to-date on the latest industry trends and best practices.
  • Work collaboratively with colleagues to achieve team goals and objectives, fostering a positive and inclusive work environment.
  • Participate in ongoing training and development programs, enhancing your skills and expertise to meet the evolving needs of our business.
What We Offer
  • Competitive hourly rate of $19.25
  • Paid on-the-job training, with no prior automotive experience required
  • Flexible work schedule, with no late evenings or holidays
  • Paid time off (PTO) and holiday pay
  • Company-provided uniforms and tools
  • Tuition and certification assistance, as well as access to a FREE online university
  • Medical and prescription drug coverage, with Health Savings Account contributions
  • Dental, vision, and 401(k) retirement savings plans, with 100% match up to 5%
  • Opportunities for career advancement and professional growth
Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups
  • Comfortable suggesting additional services to guests based on inspection and/or manufacturer and Valvoline recommendations
  • Ability to lift up to 50 pounds and work in a fast-paced environment
  • English fluency in reading, writing, and speaking
Why Join Our Team?

At Valvoline Instant Oil Change, we pride ourselves on being an Equal Opportunity Employer, committed to fostering a welcoming and inclusive workplace for all team members. We offer a comprehensive benefits package, opportunities for career advancement, and a dynamic work environment that values diversity, equity, and inclusion.