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Bilingual IT Support Specialist
2 months ago
Bilingual Help Desk Technician - Full-Time Position
As a Help Desk Technician, your primary responsibility will be to provide technical assistance and troubleshooting support for employees facing issues with their computer hardware and software. You will also be tasked with managing user accounts, setting up new computers, and installing/configuring various hardware and software systems. Additionally, you may assist with network and service maintenance as needed.
Key Responsibilities
- Address end-user inquiries through phone, email, ticketing systems, or in-person interactions.
- Install, configure, and maintain hardware including PCs, tablets, phones, printers, and other devices.
- Install, configure, and maintain software applications and operating systems.
- Manage workstation assets by tracking computer equipment and installed software.
- Provide training to end users as necessary.
- Create, update, and delete user accounts as required.
- Assist the Network Administrator with network and server upkeep.
- Monitor and maintain applications and hardware performance.
- Oversee server and network backup processes.
- Collect and respond to feedback from end-user surveys.
- Document procedures for IT and end users.
- Maintain records of work orders and keep users informed about their cases.
- Generate reports on tickets, assets, accounts, and other metrics as needed.
Ideal Candidate Profile
The successful candidate will possess a solid understanding of TCP/IP networks, personal computers and their components, Active Directory, group policy, NTFS security, and common software applications. A strong commitment to customer service and the ability to work independently with minimal supervision are essential for this role.
Education and Experience
- High school diploma or equivalent is preferred.
Essential Qualifications and Skills
- Bilingual proficiency in Spanish, including reading, writing, and speaking.
- Exceptional verbal and written communication skills for both technical and non-technical audiences.
- Strong customer service skills.
- Excellent problem-solving abilities and the capacity to understand complex concepts.
- Familiarity with common software applications such as Word, Excel, PowerPoint, and Outlook.
- Basic knowledge of voice and data cabling, jacks, and patch panels.
- General understanding of TCP/IP networks and related services like DNS, DHCP, SMB, and FTP.
- Working knowledge of Active Directory, group policy, and NTFS security.
- Familiarity with PCs and their components, with a focus on brands like Dell and Lenovo.
- Ability to analyze issues and derive solutions through research and independent reasoning.
- Sound judgment in decision-making, such as when to recommend repairs versus replacements.
Compensation:
Hourly rate ranges from $22 to $25, with exact compensation varying based on skills, experience, and education.
Benefit packages commence on the 31st day of employment, including medical, dental, and vision insurance, HSA, FSA, and DCFSA account options, as well as access to a 401k retirement plan with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as mandated by applicable law.
