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Crisis Intervention Specialist
2 months ago
Position Title: Crisis Intervention Specialist
Reports To: Crisis Program Supervisor
Employment Type: Regular Part-time, Non-exempt, Hourly
POSITION SUMMARY
As a Crisis Intervention Specialist, your primary role will be to deliver essential information, referral services, and immediate crisis support to individuals and community professionals at all hours.
PRIMARY DUTIES
- Provide guidance and consultation to team members during shifts
- Assist in the triage process and direct services according to team goals
- Ensure precise documentation of client interactions
- Safeguard client rights and maintain confidentiality
- Work collaboratively with program personnel to facilitate client access to urgent services
- Conduct follow-ups with clients who may be at risk of crisis
- Perform comprehensive evaluations of emergency situations
- Stay informed on required training for service delivery
- Engage in community outreach programs
- Participate in agency initiatives and events
- Support operational efforts during emergencies
- Maintain familiarity with agency policies and procedures
- Execute additional responsibilities as required
QUALIFICATIONS
- High school diploma with a preference for experience in human services
- Completion of Basic Crisis Intervention and Crisis Management training
- Availability for shifts on weekdays, evenings, weekends, and overnight hours
SKILLS & COMPETENCIES
- Excellent interpersonal communication skills
- Proficient in the use of technology and computer systems
- Demonstrated crisis intervention skills
- Knowledgeable in substance abuse and mental health matters
- Effective communication and assessment of needs
- Able to thrive in a collaborative team environment
- Strong problem-solving and conflict resolution skills
- Capable of working independently with minimal oversight
- Respectful of diverse backgrounds while maintaining professionalism
- Familiar with program protocols and contact center operations
- Access to reliable internet and cellular communication
All candidates are evaluated based on job-related qualifications without discrimination. We are an Equal Opportunity Employer.