Operations Manager
8 hours ago
The Operations Manager is responsible for overseeing the daily operations of the transit system, including route supervision, staff and operator oversight, effective communication with internal and external customers, and coaching employees for optimal performance.
Key Responsibilities- Supervise the daily activities of all operators and coordinate the activities of supervisors and dispatch personnel.
- Oversee operator scheduling, monitor operations, and coordinate service delivery with superiors.
- Work closely with the maintenance department to ensure all operational requirements are met.
- Track, compile, and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling.
- Makes hiring decisions for authorized roles; evaluates staff work performance; ensures timely and efficient completion of all assigned tasks.
- Assist in accident/incident investigations, including on-site assistance and support to safety and training personnel.
- Coordinate with the safety and training department to ensure all safety goals and directives are met.
- Develop the Operations department budget.
- May operate a revenue service vehicle, if necessary.
- Maintain confidentiality of all information.
- High school diploma or equivalent, such as GED, required.
- BA/BS or experience in transportation or logistics preferred in lieu of a degree.
Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. We are committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility.
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