Phone and Email Support Representative

7 days ago


Saint Cloud, Minnesota, United States HOM Furniture, Inc. Full time
Job Description

We are looking for a highly skilled Customer Service Representative to join our team at HOM Furniture, Inc. The ideal candidate will have excellent communication and problem-solving skills, be able to work in a fast-paced environment, and provide top-notch support to our customers.

This is a full-time position that requires the ability to sit for long periods and occasionally lift up to 25 pounds. The representative will serve as the first point of contact for customers, providing information on their accounts and orders, scheduling deliveries and pickups, and managing order changes and requests.

The successful candidate will also be responsible for writing sales and taking payments on customer invoices, serving as initial support for warranty claims, and communicating effectively with delivery personnel and service technicians.

In addition to these duties, the representative will be expected to work collaboratively with other teams to resolve customer issues and provide exceptional customer service.



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