Service Professional

2 days ago

Modesto, California, United States Ewing Outdoor Supply Full time
About Ewing Outdoor Supply:

We're a dynamic team looking for enthusiastic individuals who are passionate about delivering exceptional customer service while efficiently distributing our products. This is a fantastic opportunity to combine customer interaction with hands-on delivery work, all while being a key part of our thriving business.

Key Responsibilities:
  • Customer Engagement: Go the extra mile to connect with customers and enhance their shopping experience.
  • Welcoming Environment: Greet and direct customers upon their arrival, making them feel at home.
  • Product Expertise: Provide accurate information about product features, pricing, and after-sales services to help customers make informed decisions.
  • Facilitate Purchases: Conduct price and feature comparisons to assist customers in finding the right products.
  • Cross-Selling: Suggest complementary products to boost sales and customer satisfaction.
  • Inventory Management: Ensure racks are fully stocked and organized for an optimal shopping experience.
  • Returns Management: Handle merchandise returns smoothly, ensuring customer satisfaction.
  • Team Coordination: Collaborate with your team during busy periods to maintain outstanding customer service.
  • Promote Offers: Keep customers informed about discounts and special promotions that enhance their shopping experience.
  • Feedback Gathering: Collect customer insights and relay them to the Store Manager for continuous improvement.
  • Stay Updated: Keep abreast of new products and services to better serve our customers.
  • Delivery Excellence: Safely deliver a wide variety of items to different locations, following scheduled routes and maintaining punctuality.
  • Vehicle Operations: Load, unload, and operate various delivery vehicles (including Non-CDL dump trucks, flatbeds, loaders, and forklifts) while adhering to DOT regulations and safety standards.
  • Customer Outreach: Proactively seek feedback on services and promptly resolve any complaints.

Requirements:

  • Physical Stamina: Comfortable standing for long periods and performing physical tasks, including lifting to 70 pounds, stooping, and squatting.
  • Driving Skills: Ability to operate commercial vehicles (like Isuzu NRR 650) for daily deliveries.
  • Customer Focus: Excellent interpersonal skills to adapt and respond to diverse customer personalities.
  • Multi-Tasking Ability: Capable of prioritizing tasks and managing time effectively in a fast-paced environment.
  • Math Proficiency: Basic math skills for handling transactions and inventory.
  • Driver Qualifications: Valid driver's license with a clean driving record and no traffic violations.
  • Organizational Skills: Strong organizational and time management abilities.
Bonus Points For:
  • Industry Experience: Prior experience in the outdoor supply industry is a plus.
  • Bilingual Skills: Proficiency in both Spanish and English.
  • Customer Service Experience: Proven background as a Customer Service Associate or Sales Associate.
  • Inventory Knowledge: Familiarity with inventory stocking procedures.

Benefits:

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources
  • Profit Sharing

We have the 4 C's that make your job a career:

Career Development: To invest in your personal and professional growth, we offer a variety of training resources.

Compensation: We offer competitive market wages, great benefits, PTO & bonus potential.

Culture: We are family-owned, which gives us a unique culture, and we have fun with everything we do.

Care: We care about all our employees because we would not be where we are now (over 100 years) if it weren't for you.

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