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Client Relations Coordinator
2 months ago
Salary:
Customer Experience Specialist
At Mosaic Technologies, we pride ourselves on delivering exceptional communication solutions to families and businesses. Our commitment to teamwork, reliability, and innovation reflects our core values. As a premier provider of local technology services, we strive to enhance the quality of life in our communities through advanced and affordable offerings.
The Customer Experience Specialist serves as the main liaison for both new and existing clients. Responsibilities include managing incoming and outgoing communications, engaging in direct interactions regarding service inquiries, product offerings, and fiber expansion, as well as making necessary account adjustments and performing data entry for service-related tasks. The ideal candidate will demonstrate a strong customer-centric approach, possess problem-solving skills, and have the capability to promote products and services tailored to customer needs.
Key Responsibilities:
- Interact with prospective clients to highlight our retail services and products.
- Inform customers about the benefits of our solutions and assist them in selecting the most suitable options.
- Generate service orders and collaborate with relevant departments to ensure timely completion.
- Handle administrative tasks and manage cash transactions.
- Verify daily cash receipts and ensure the accuracy of financial entries.
Required Qualifications:
- High school diploma or equivalent, with 1-3 years of experience in retail, sales, customer service, or a related field.
- Genuine interest in retail products and technology.
- Exemplary professionalism, patience, and a commitment to delivering outstanding customer service.
- Strong communication and interpersonal skills.
- Ability to excel in a fast-paced environment and adapt to evolving demands.
- Proficient in accurate and efficient data entry related to customer interactions, account updates, and documentation.
Why Choose Mosaic Technologies?
- Comprehensive medical, dental, and vision benefits starting from day one.
- Company-sponsored life and disability insurance.
- Generous 401(k) contribution from the company.
- Paid holidays and personal time off.
- Opportunities for professional development and career advancement.
Mosaic Technologies is an Equal Opportunity Employer, welcoming applicants from diverse backgrounds, including minorities, women, protected veterans, and individuals with disabilities. We maintain a substance-free workplace; therefore, candidates must successfully complete a pre-employment drug screening and background check.
