Lead Branch Associate

7 days ago


Endicott, New York, United States M&T Bank Full time

As a Lead Branch Associate, you will be responsible for enhancing customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. At M&T Bank, we believe that our team members are the key to our success.

Estimated Salary:

$40,000 - $60,000 per year

Job Description:

We are seeking an experienced and highly skilled individual to join our team as a Lead Branch Associate - Digital Banking. As a Lead Branch Associate, you will be responsible for providing exceptional customer service and ensuring a positive banking experience for our clients.

Key Responsibilities:
  • Manage and supervise branch operations, including lobby management and customer service.
  • Process a variety of financial transactions in an accurate and efficient manner.
  • Provide training and support to new employees on digital banking platforms.
  • Maintain up-to-date knowledge of bank products and services to effectively promote them to customers.
Requirements:
  • High school diploma or equivalent required, associate's degree preferred.
  • Minimum 2 years of experience in banking or customer service.
  • Proven ability to work independently and as part of a team.
  • Excellent communication and problem-solving skills.
Benefits:

M&T Bank offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) plan, paid time off, and opportunities for professional growth and development.



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