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Mauna Lani Guest Service Ambassador
1 month ago
Mauna Lani, a luxury lifestyle resort, seeks a skilled Guest Service Attendant to provide exceptional guest experiences. This role is ideal for individuals who enjoy working in a fast-paced environment and are passionate about delivering top-notch service.
Key Responsibilities- Welcome guests upon arrival and facilitate efficient check-in processes.
- Address guest inquiries, concerns, and requests promptly and professionally.
- Manage room reservations, confirm guest details, and assist in room assignments.
- Handle and resolve guest issues, complaints, or challenges, finding effective and timely solutions.
- Serve as a communication hub between guests and various hotel departments.
- High school graduate or equivalent.
- Previous hospitality and cashiering experience preferred in a similar setting.
- Strong interpersonal and communication skills.
- Ability to handle multiple tasks efficiently.
- Familiarity with hotel management systems and basic computer skills.
Mauna Lani is a luxury lifestyle resort located on the Island of Hawaii. Our resort offers a unique blend of natural beauty, rich cultural traditions, and exceptional service. We are committed to providing our guests with unforgettable experiences and exceeding their expectations.
