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UX Researcher

2 months ago

Atlanta, Georgia, United States Axelon Full time
About the Job

A UX Researcher plays a crucial role in informing and guiding the creative process. As a UX Researcher, you will work in a variety of creative teams and gather data when the path forward is unclear and requires direction. Your ability to convert the data into actionable insights and communicate to the team in a timely manner is essential.

Responsibilities and Day-to-Day View
  • Conduct user research and use data to advocate for customers, ensuring that their needs are properly understood and seriously considered by team members and business clients.
  • Use storytelling, journey maps, results decks, and documents to illustrate the end-to-end customer journey and its corresponding friction points and opportunities.
  • Provide creative thought leadership by defining innovative solutions that solve complex business issues and provide great experiences for customers.
  • Collaborate with fellow CX researchers, designers, content writers, strategists to generate and refine customer experiences.
  • Work on several projects simultaneously while meeting tight deadlines.
  • Demonstrate an understanding of business objectives and how to balance them with design and user needs.
Required Qualifications
  • 1-3 years of experience collecting qualitative research and applying the data.
  • Knowledge and experience with applied qualitative research methods including generative, formative, and evaluative methods.
  • Knowledge or expertise in one or more of the following is a plus: online research tools, design thinking methods, and quantitative research methods.
Communication Skills

You have excellent communication, project management, and organizational skills. You're able to tell compelling stories about your work to partners and team members.

Empathetic + Fun

You're well-versed in user-centered methodologies and design thinking. You design for consumer needs first and you enjoy doing it with a team.