Customer Service Representative

6 days ago


Wheeling, Illinois, United States Sherwin-Williams Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail sales team, you will be responsible for providing exceptional customer service, ensuring high levels of customer satisfaction through excellent sales service, and achieving sales goals on a monthly, quarterly, and yearly basis.

In this role, you will work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. You will also be expected to promptly resolve any customer concerns and ensure maximum client satisfaction.

This is an excellent opportunity to join a dynamic and growing company where you can grow and develop your skills and career.

**Key Responsibilities:**

  • Provide exceptional customer service and ensure high levels of customer satisfaction
  • Determine customer needs and recommend suitable solutions
  • Achieve sales goals on a monthly, quarterly, and yearly basis
  • Promptly resolve customer concerns and complaints
  • Work collaboratively with colleagues to achieve store goals

**Requirements:**

  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

**Benefits:**

Sherwin-Williams offers a competitive salary, starting at $16.40 per hour, plus a range of benefits, including health insurance, retirement savings plan, and paid time off.



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