Customer Service Supervisor

7 days ago


Wheeling, Illinois, United States Hawthorne Global Aviati Full time
Job Title: Customer Service Supervisor - Team Lead

Hawthorne Global Aviati seeks an experienced Customer Service Supervisor - Team Lead to manage the customer experience at our base. This key role reports directly to the General Manager and is responsible for ensuring all customers receive prompt, courteous, and anticipatory service.

The ideal candidate will have a strong background in customer service management, effective communication skills, and experience leading high-performing teams. They must be able to develop and maintain relationships with customers, attract and hire top talent, manage training programs, and plan events.

Responsibilities:
  • Ensure excellent customer experiences through proactive problem-solving, clear communication, and timely issue resolution.
  • Manage and lead a team of customer service representatives, providing coaching, feedback, and guidance to ensure high-quality service delivery.
  • Develop and implement effective training programs to ensure customer service staff are equipped to meet customer needs.
  • Plan and coordinate events, including customer transportation and catering, to enhance the customer experience.
  • Maintain accurate records and reporting, ensuring compliance with company policies and procedures.


Requirements:
  • Bachelor's degree in Business Administration, Communications, or related field.
  • Minimum 2 years of experience in customer service management, preferably in the aviation industry.
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to work effectively in a fast-paced environment and prioritize tasks efficiently.
  • Valid driver's license and willingness to work flexible hours.


Compensation and Benefits: Hawthorne Global Aviati offers a competitive salary range of $55,000-$65,000 per year, depending on experience. We also provide comprehensive benefits, including medical, dental, and vision coverage, 401(k) matching, and paid time off.

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