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Housekeeping Attendant

2 months ago


Kansas City, Missouri, United States Loews Hotels Full time

Loews Hotels & Co is proud to introduce its latest establishment, the Loews Kansas City Hotel, featuring 800 luxurious rooms and extensive meeting facilities. This modern hotel boasts a remarkable 60,000 square feet dedicated to events, complemented by a stunning sky bridge that connects to a major convention center. With two signature dining options, a convenient Grab & Go bakery, and a rooftop lounge, this 24-story glass structure is a striking addition to the Kansas City skyline.

Job Responsibilities

  • Arrive at work as scheduled, dressed in the appropriate uniform, adhering to the company's grooming standards.
  • Thoroughly clean and sanitize all assigned guest rooms and bathrooms.
  • Follow the established order of room assignments for efficient service.
  • Ensure guestroom windows are cleaned to the hotel's high standards.
  • Replace all amenities and linens in accordance with hotel protocols.
  • Maintain cleanliness and organization of the cart and linen closets.
  • Report any irregularities, such as unauthorized items or suspicious behavior, to the Supervisor.
  • Notify Supervisors of any discrepancies, including vacant rooms.
  • Handle lost and found items according to hotel procedures.
  • Report unsecured valuable items left in hallways and guest rooms.
  • Complete cleaning of assigned rooms within the allotted shift time, ensuring all inspections are passed.
  • Remove Room Service trays from rooms and place them by the room entrance.
  • Replace burnt-out light bulbs following hotel standards.
  • Assist in the preparation and deep cleaning of VIP rooms.
  • Address spots on walls and carpets as needed.
  • Engage in special cleaning projects as assigned.
  • Refill cleaning bottles with appropriate chemicals according to departmental guidelines.
  • Exhibit excellent guest relations skills when interacting with guests.
  • Engage with guests in a courteous and professional manner.
  • Anticipate guest needs, demonstrating sensitivity and responsiveness to ensure satisfaction and repeat visits.
  • Be knowledgeable about hotel facilities and their operating hours to assist guests effectively.
  • Respond to guest requests for information and services promptly.
  • Maintain a friendly demeanor towards co-workers and all hotel staff.
  • Treat guests and colleagues with respect and courtesy.
  • Consistently uphold a positive attitude to enhance the guest experience.
  • Recognize and acknowledge repeat guests.
  • Follow procedures for entering guest rooms, prioritizing guest privacy.
  • Address guest complaints according to established service standards, informing management of actions taken.
  • Comply with safety regulations and hotel policies regarding emergencies and safe work practices.
  • Maintain a professional appearance in line with hotel cleaning policies and procedures.
  • Possess thorough knowledge of proper cleaning methods for various surfaces.
  • Utilize appropriate cleaning chemicals as outlined by departmental procedures.
  • Understand carpet and upholstery care policies and procedures.
  • Adhere to established cleaning schedules to prolong the life of carpets and maintain hotel appearance.
  • Perform all duties in a timely and professional manner.
  • Conduct visual inspections before leaving any area.
  • Follow protocols for issuing and returning room keys, prioritizing room status updates.
  • Demonstrate teamwork and collaboration in completing additional projects as assigned.
  • Observe hotel telephone etiquette and call handling procedures.
  • Review departmental log books and bulletin boards daily.
  • Maintain all equipment and work areas in excellent condition.
  • Comply with all specific policies and procedures.
  • Participate in turndown service as per established guidelines.
  • Attend all scheduled department meetings.
  • Keep assigned closets and employee areas organized according to established policies.
  • Demonstrate flexibility by providing coverage in related departments as needed.
  • Engage in special projects and duties as assigned.
General Expectations
  • Promote teamwork and collaboration at all times.
  • Promptly notify the appropriate individuals of any significant issues or unusual matters.
  • Maintain a polite, friendly, and helpful demeanor towards guests, management, and fellow employees.
  • Execute emergency procedures in accordance with hotel standards.
  • Adhere to all required safety regulations and procedures.
  • Participate in relevant hotel meetings and training sessions.
  • Ensure cleanliness and excellent condition of equipment and work areas.
  • Comply with hotel standards, policies, and rules.
  • Practice recycling whenever possible.
  • Stay informed about hotel information and changes.
  • Follow hotel uniform and grooming standards.
Qualifications
  • Strong service orientation.
  • Able to work effectively as part of a quality-driven team.
  • Basic proficiency in English.
  • Able to perform physical tasks, including pushing, standing, stooping, bending, and lifting items weighing up to 25 pounds throughout the shift.
  • Willingness to work a flexible schedule, including weekends and holidays.