Housekeeping Attendant
7 hours ago
About the Role:
We are seeking a highly motivated and detail-oriented Room Attendant/Housekeeping to join our team at Elms Hotel & Spa. As a Room Attendant/Housekeeping, you will play a critical role in ensuring our guests have a comfortable and enjoyable stay.
Key Responsibilities:
- Clean and style hotel rooms and public areas to brand standards, ensuring a welcoming environment for our guests.
- Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to meet brand expectations.
- Take a proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.
- Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
- Take ownership to resolve guest challenges, working collaboratively with the hotel's Guest Services team and leadership.
- Maintain professionalism consistent with hotel brand and company expectations.
- Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
Requirements:
- Effective verbal and written communication skills.
- Ability to speak, read, and write in English.
- 8+ hours per day; stand and walk frequently throughout the workday.
- Lift, lower, and maneuver up to 30 pounds occasionally.
- Reach, bend, stoop, and pivot frequently throughout the workday.
About First Hospitality:
First Hospitality is a forward-thinking hotel development, investment, and management company. We are committed to creating value for all through excellence and an openness to doing things differently. We foster an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.
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