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Sales Team Supervisor

2 months ago

Houston, Texas, United States CB2 Full time

CB2 is transforming the perception of home aesthetics, catering to the modern consumer. Originating from Crate and Barrel, CB2 is committed to providing high-quality, stylish designs at accessible price points. The company fosters a vibrant and collaborative work environment. If you are a creative individual who thrives in a team atmosphere and has a deep appreciation for contemporary design, consider the opportunity to step into the role of Sales Team Supervisor.

Your enthusiastic and approachable nature is crucial in maintaining an energetic sales floor and inspiring the Sales Associates. Under the mentorship of the Assistant Store Manager in Sales, you will guide your team in achieving daily sales goals, consistently striving to fulfill customer expectations. By actively overseeing the sales environment, you will make staffing adjustments to ensure personalized service for every customer. As a mentor, you will motivate and empower your team to reach sales targets and deliver outstanding results each day. Providing constructive feedback and valuable insights to Sales Associates, you will prepare them for future growth within the sales department.

A glimpse into your daily responsibilities as a Sales Team Supervisor...

  • Lead by example, embodying the company’s core selling principles and customer service standards.
  • Accountable for achieving sales targets and customer service metrics by ensuring that sales staff, customer service representatives, and Managers on Duty (MODs) adhere to brand expectations.
  • Educate and nurture associates on product knowledge, sales strategies, customer service, operations, visual merchandising, policies, and procedures, in collaboration with the Assistant Manager.
  • Oversee and allocate associate responsibilities in partnership with the Assistant Manager.
  • Together with the Assistant Manager, manage all aspects of performance and development for designated associates, promoting their professional growth and goal achievement.
  • Provide timely and specific performance feedback directly to associates and relay observations to the management team.
  • Maintain regular communication with the Assistant Manager to assess business outcomes, strategy execution, customer feedback, and associate performance.
  • Coach associates to enhance exceptional performance and address areas needing improvement, while maintaining a visible presence on the sales floor.
  • Demonstrate understanding of CB2 visual merchandising standards by maintaining store displays, features, and arrangements.
  • Acquire proficiency in all front and back-of-house procedures and standards.

Desired qualities for this role...

  • Exceptional verbal and written communication skills (English).
  • Strong interpersonal and communication abilities.
  • Outstanding organizational and time management capabilities.
  • Effective proactive problem-solving skills.
  • Proven ability to set expectations and ensure accountability.
  • Strong delegation skills to facilitate execution and drive results.
  • Demonstrated talent in fostering a success-driven and collaborative culture.

If you possess the following qualifications, we look forward to your application...

  • 2+ years of experience in customer service or retail leadership roles.
  • Full-Time positions: Flexible availability to work varied hours during weekdays, evenings, and weekends.
  • Part-Time positions: Ability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or evening.