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Sales Team Lead

1 month ago

Houston, Texas, United States Thirteenth Floor Entertainment Group Full time
Job Title: Sales Manager

The Sales Manager is a key member of our team at Thirteenth Floor Entertainment Group, responsible for leading our seasonal sales team in providing a top-notch sales experience for our guests.

Responsibilities:
  • Direct and coach the sales team to provide a memorable and uniquely Thirteenth Floor level of service to guests.
  • Assist the General Manager in hiring and interviewing Sales staff.
  • Encourage and maintain internal and cross-departmental communication.
  • Conduct a sales orientation and training prior to opening night.
  • Oversee Cash Handling in accordance with Company policies.
  • Assist with creating effective schedules to ensure performance area is well staffed during peak hours.
  • Ensure staff complies with all safety regulations.
  • Analyze customer feedback and suggest ways to improve experience.
  • Actively listen to and resolve complaints.
  • Maintain cashier POS logins and handle POS operational issues.
  • Count and maintain a bank of change in the safe at the beginning and end of the night.
  • Setup drawers for each cashier and make change for cashiers as needed.
  • Oversee Cashier drops throughout the night and report any discrepancies to the General Manager.
  • Ensure Box Office security procedures are being followed.
  • Monitor and troubleshoot photo capture and sales system to meet photo sales goals.
  • Maintain a weekly inventory of all merchandise and concession items and ensure Retail items are restocked in a timely manner.
  • Coordinate supply needs with General Manager.
  • Ensure all sales operation areas are always clean and professional looking.
  • Attend weekly managerial staff meetings.
  • Develop strategies to increase sales and prototype new sales procedures with GM approval.
  • Identify future management candidates.
  • Perform additional duties as required.
Requirements:
  • Extensive knowledge of team management, leadership skills, POS procedures, retail sales, box office operations, and concession strategies.
  • Strong cash handling and inventory skills.
  • Embrace and exemplify Thirteenth Floor culture.
  • Be enthusiastic about creating a world-class guest and employee experience.
  • Ability to setup and maintain basic computer hardware and software necessary to operate a Point-of-Sale system.
  • Ability to perform highly detailed work on multiple concurrent tasks.
  • Ability to read, write, comprehend, and follow instructions in English.
  • Ability to use basic computer applications including email, word processing, and spreadsheets.
  • Ability to work a varying schedule including weekdays, weekends, evenings, and holidays, as dictated by business needs.
Physical Demands:

While performing the duties of this job, employees are regularly required to stand, walk, and work in varying environments for up to 6 hours at a time; possess manual dexterity needed to operate a Point-of-Sale system; ability to work a varying schedule in terms of days and hours, as dictated by business needs.

Use hands to operate standard office equipment; reach with hands and arms; and lift up to 25 pounds. Employees work in dark conditions; with loud noises, confusing lights, and sound; exposed to theatrical fog. In certain assignments, an employee may work near moving equipment and be exposed to outdoor weather conditions.

The employee will comply with company and OSHA standard workplace safety protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisor Responsibilities:

This position does require supervisory responsibilities. All applicants must be 18 years old or older and sign a non-disclosure agreement. Thirteenth Floor Entertainment Group is an Equal Opportunity / Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status, or other status protected by law or regulation.

Thirteenth Floor Entertainment Group participates in E-Verify as required by law.