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Cremation Services Coordinator

2 months ago

Laguna Woods, California, United States SCI Full time

At SCI, we value the contributions of our associates who honor lives and provide exceptional service.

Position Overview

The Cremation Services Coordinator is essential in overseeing cremation arrangements, engaging with families to comprehend their needs, and ensuring all specifications are met.

Key Responsibilities

  • Assist the Funeral Director and Location Manager in maintaining the company's legacy and enhancing market visibility through community engagement.
  • Communicate effectively with families to offer guidance and support during their time of need.
  • Ensure adherence to all professional, local, and federal regulations.
  • Provide aftercare services, including delivering essential documents, information on insurance and pension, and aiding with pre-arrangements.
  • Manage various administrative tasks such as answering calls, preparing reports, and executing errands related to cremation services.
  • Utilize technology proficiently during family meetings to enhance communication.
  • Identify and resolve issues efficiently while analyzing data accurately.
  • Establish connections with families to provide necessary support and assistance.
  • Maintain and organize service contract documentation.
  • Perform additional duties as assigned.

Minimum Qualifications

Education

  • High school diploma or equivalent is required.

Certification/License

  • State Funeral Director Licensure is preferred.

Experience

  • 1-2 years of experience in the funeral industry.
  • 3-5 years of recent experience in administrative or customer service roles.

Skills and Competencies

  • Strong computer proficiency.
  • Excellent administrative and customer service skills.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to operate office equipment and communicate information clearly in both written and verbal forms.
  • Demonstrated problem-solving skills with the ability to provide timely solutions.
  • Effective time management and organizational abilities.
  • Reliable transportation for occasional errands is necessary.

Work Environment

  • Work may be performed indoors and outdoors in varying weather conditions.
  • Local travel may be required occasionally.
  • Professional attire is expected when interacting with families.

Physical Requirements

  • Ability to stand for extended periods, up to 6 hours daily.
  • Ability to sit for prolonged periods, up to 6 hours daily.
  • Frequent climbing of stairs may be necessary for building access.

Physical Demands

  • Manual dexterity is required for tasks involving paperwork and technology.
  • Capability to lift objects weighing up to 25 lbs.

Work Schedule

  • Standard hours are Monday to Friday, 8:00 AM to 5:00 PM (may vary by location).
  • Occasional travel up to 5% may be necessary.

Compensation: $23-$26