Customer Service Associate

2 weeks ago

Hibbing, Minnesota, United States Mesabi Control Engineering Full time
Job Summary

This is a salaried position scheduled to work Monday - Friday, 8am to 5pm, with a one hour paid lunch. The successful candidate will provide sales department support, knowledge of products, and aid in communication and problem solving. Responsibilities include sending out customer quotes and conducting follow-ups.

Key Responsibilities
  • Ensure customers receive accurate, correct, and proper product quotes, information, and materials.
  • Respond to customer needs in a timely, respectful, and diligent manner.
  • Report and help resolve any customer complaints or issues.
  • Maintain all required records clearly, accurately, and completely.
  • Follow all department procedures, processes, and instructions set forth by the customer service manager.
  • Follow all corporate policies and procedures and support management decisions.
  • Communicate with other departments as required.
  • Perform work in a safe manner and follow all safety guidelines/procedures.
  • Domestic and international travel could be required and include weekends depending on the project and if needed.
  • Other related duties as assigned and deemed necessary by supervisor.
Requirements
  • Regular and reliable attendance.
  • Ability to communicate, in English, effectively and clearly by both verbal and written means.
  • Technical, mechanical, and industrial knowledge needed to include blueprint reading.
  • Experience preparing a wide variety of reports, spreadsheets, and documentation using Microsoft Office Products such as Excel, Word, PowerPoint, and Outlook.
  • Work effectively with fellow employees, independently, under pressure, and with accuracy.
  • Establish priorities and complete assignments efficiently with excellent attention to detail.
  • Dependability under both supervised and unsupervised conditions.
  • Professional phone and email etiquette.
  • Must be organized, thorough, and have good follow-through.
  • Ability to sit for long periods of time and multi-task throughout the day.
  • Must pass a pre-employment physical, drug, and background test.
Qualifications
  • High School Diploma or GED with 4-6 years' experience in an industrial customer service environment or 2 year Associate's Degree.
Preferred Qualifications
  • Knowledge of Epicor or similar ERP system.
  • Experience in Lean Manufacturing.

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