Jewelry Sales Specialist
3 days ago
We are seeking a highly skilled and motivated Jewelry Sales Consultant to join our team at Brilliant Earth. As a Jewelry Sales Consultant, you will play a critical role in providing exceptional customer experiences and driving sales growth.
Key Responsibilities- Utilize sales strategies and product knowledge to guide customers through the purchasing process, creating personalized and memorable experiences.
- Manage a high volume of sales leads via email, live chat, and phones to attain individual revenue targets and provide a luxury customer experience.
- Proactively greet, check-in, and assist customers in the purchasing process, ensuring a seamless and enjoyable experience.
- Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
- Call customers to confirm showroom appointments and answer any pre-appointment questions.
- Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance.
- Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
- Open and/or close the showroom and waiting area.
- Use our ERP system to manage tasks and communicate cross-functionally.
- Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
- A passion for delivering exceptional customer experiences and exceeding sales targets.
- A drive to succeed in a fast-paced environment and a willingness to learn and grow.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
- A keen eye for detail and a passion for process.
- Ability to work a full-time schedule, including weekend days.
- Competitive compensation and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Access to exclusive discounts on jewelry and other perks.
If you are a motivated and customer-focused individual with a passion for jewelry sales, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].
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