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Jewelry Sales Specialist

1 month ago


Butler, Pennsylvania, United States Brilliant Earth Full time
About the Role

We are seeking a highly skilled and motivated Jewelry Sales Consultant to join our team at Brilliant Earth. As a Jewelry Sales Consultant, you will play a critical role in providing exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Utilize sales strategies and product knowledge to guide customers through the purchasing process, creating personalized and memorable experiences.
  • Manage a high volume of sales leads via email, live chat, and phones to attain individual revenue targets and provide a luxury customer experience.
  • Proactively greet, check-in, and assist customers in the purchasing process, ensuring a seamless and enjoyable experience.
  • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
  • Call customers to confirm showroom appointments and answer any pre-appointment questions.
  • Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance.
  • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
  • Open and/or close the showroom and waiting area.
  • Use our ERP system to manage tasks and communicate cross-functionally.
  • Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Requirements
  • A passion for delivering exceptional customer experiences and exceeding sales targets.
  • A drive to succeed in a fast-paced environment and a willingness to learn and grow.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • A keen eye for detail and a passion for process.
  • Ability to work a full-time schedule, including weekend days.
What We Offer
  • Competitive compensation and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Access to exclusive discounts on jewelry and other perks.
How to Apply

If you are a motivated and customer-focused individual with a passion for jewelry sales, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].