Care Coordinator
1 week ago
We are seeking a highly skilled Care Coordinator to join our team at Cardinal Health. As a Care Coordinator, you will play a critical role in delivering exceptional patient care and support.
Key Responsibilities- Provide personalized care and support to patients, ensuring their needs are met and exceeded.
- Collaborate with healthcare professionals to coordinate patient care, including referrals, applications, and follow-ups.
- Investigate and resolve patient inquiries and concerns in a timely and empathetic manner.
- Enter detailed information into our proprietary software, ensuring accurate and efficient data management.
- Place outbound calls to patients for follow-ups and confirmations, demonstrating superior customer support skills.
- Interact with patient referral sources to process new applicants, ensuring seamless transitions.
- Prioritize multiple assignments and work with a sense of urgency, maintaining quality and providing an empathetic experience to patients.
- High School Diploma or GED preferred.
- 2-4 years of related experience and/or training desired or equivalent combination of education and experience.
- Knowledge of practices and procedures commonly used in a call center or customer service environment.
- Experience with insurance billing methods and general pharmacy operations, preferred.
- Ability to utilize all systems for maximum efficiencies, including Word, Excel, MS Outlook, and company proprietary software.
- Manage a high level of productivity and multitask while conversing, preferred.
- Must be available to work 8:00am - 5:00p, CST.
- Medical, dental, and vision coverage.
- Paid time off plan.
- Health savings account (HSA).
- 401k savings plan.
- Access to wages before pay day with myFlexPay.
- Flexible spending accounts (FSAs).
- Short- and long-term disability coverage.
- Work-Life resources.
- Paid parental leave.
- Healthy lifestyle programs.
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