Care Coordinator

1 week ago


Jefferson City, Missouri, United States Cardinal Health Full time
Job Summary

We are seeking a highly skilled Care Coordinator to join our team at Cardinal Health. As a Care Coordinator, you will play a critical role in delivering exceptional patient care and support.

Key Responsibilities
  • Provide personalized care and support to patients, ensuring their needs are met and exceeded.
  • Collaborate with healthcare professionals to coordinate patient care, including referrals, applications, and follow-ups.
  • Investigate and resolve patient inquiries and concerns in a timely and empathetic manner.
  • Enter detailed information into our proprietary software, ensuring accurate and efficient data management.
  • Place outbound calls to patients for follow-ups and confirmations, demonstrating superior customer support skills.
  • Interact with patient referral sources to process new applicants, ensuring seamless transitions.
  • Prioritize multiple assignments and work with a sense of urgency, maintaining quality and providing an empathetic experience to patients.
Requirements
  • High School Diploma or GED preferred.
  • 2-4 years of related experience and/or training desired or equivalent combination of education and experience.
  • Knowledge of practices and procedures commonly used in a call center or customer service environment.
  • Experience with insurance billing methods and general pharmacy operations, preferred.
  • Ability to utilize all systems for maximum efficiencies, including Word, Excel, MS Outlook, and company proprietary software.
  • Manage a high level of productivity and multitask while conversing, preferred.
  • Must be available to work 8:00am - 5:00p, CST.
Benefits
  • Medical, dental, and vision coverage.
  • Paid time off plan.
  • Health savings account (HSA).
  • 401k savings plan.
  • Access to wages before pay day with myFlexPay.
  • Flexible spending accounts (FSAs).
  • Short- and long-term disability coverage.
  • Work-Life resources.
  • Paid parental leave.
  • Healthy lifestyle programs.

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