Cleared IT Specialist
4 weeks ago
Job Summary
The Insight Global Sovereign Cloud Escort Team is seeking a cleared IT Specialist to provide virtual escort services for non-cleared individuals to operate in secured environments. The successful candidate will assist component teams with proactive, reactive, and change work, and act as the front door of the service while taking direction from the requesting engineers.
Key Responsibilities
- Work with software developers and service engineers to resolve service incidents and deploy workflows
- Triage tickets to appropriate team members to effectively fulfill escort requests
- Maintain security clearances, eligibilities to supported customer environments, and provide weekly reporting on status
- Maintain continued focus on data handling and protection procedures to protect confidential and secure information
- Maintain proper notes during and after escort requests to ensure details are properly captured and displayed in ticket history
Requirements
- Strong written and verbal communication skills
- Production System Maintenance experience - security patching, service account maintenance, live escorting, and certificate renewal
- Self-driven and motivated to continually learn and grow in the role
- Process and detailed oriented
- Excellent teamwork and interpersonal skills
- Strong and effective customer service skills
- Willing to work weekends, nights, and holidays
- Experience working with globally distributed teams a strong plus
Preferred Qualifications
- PowerShell experience highly preferred - ability to read and run pre-written cmdlets and retrieve data independently
- Exchange Server experience highly preferred - deployments, break fix, domain creation, AD structure, etc.
- Active Directory administration
- TCP/IP, DNS, Hyper-V, Virtual Machines, Network Monitoring, Fiddler, Send Connectors
- Programming/Scripting experience: C#, PowerShell
- SQL Experience - data retrieval (t-sql)
- Technical writing experience for SOP documentation
- Ability to analyze and resolve problems associated with server's hardware, applications, and security
- Demonstrated knowledge of administration of Windows servers, domain servers, supporting desktops, desktop applications, and Active Directory
- Familiar with Microsoft group and security policy design and implementation
- Experienced in troubleshooting and maintaining a Multi-Tenant Cloud Computing Environment
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