Senior Customer Success Manager, Major Accounts

3 weeks ago


Westminster, Colorado, United States Trimble Full time
About the Role

We are seeking a highly skilled Senior Customer Success Manager to join our Construction Enterprise Solutions sector. As a key member of our team, you will be responsible for empowering the success of our assigned portfolio of customers, with the goal of retaining and growing customers by ensuring a high level of customer engagement and satisfaction.

Key Responsibilities
  • Coordinate the post-sale experience for Trimble Construction customers, enabling them to achieve their desired outcomes and be successful
  • Develop and demonstrate a strong working knowledge of Trimble's Construction solutions and communicate the value of our products to our customers
  • Build and document deep understanding of your customers and their business needs, goals, and challenges
  • Actively foster the success of your assigned book of business through business value conversations, active listening, business reviews, and customer adoption planning
  • Own and maintain account success plans in collaboration with customer, including product utilization / rollout strategy
  • Execute proactive customer reviews to assess overall customer health, system utilization, current goals, value opportunities, and customer churn threats
  • Grow and expand customer product adoption and revenue
  • Identify risk as well as growth/expansion opportunities
  • Identify and partner with cross-functional teams and SMEs to identify product improvements, customer needs, industry trends, market activities, and competitors
Requirements
  • Must have 4+ years of Customer Success or account management experience in a SaaS company - ideally in ERP, construction, or related applications
  • Experience developing strategies and success plans on assigned accounts to fully realize value of technology solutions
  • Emotional intelligence - actively listen & understand root cause of issues and how to identify solutions that meet the customer's needs
  • Executive presence - build positive relationships with decision makers, executive sponsors and end users
  • Ability to work cross-functionally to represent the Voice of the Customer
  • Exceptional communication and presentation skills (both written and verbal)
  • Highly organized and self-directed with proven ability to manage and prioritize multiple tasks in a fast-paced environment
  • Be innovative, persuasive, creative, and have a genuine curiosity in the customer's business
  • Goal and results-oriented, optimistic, embraces change and leads with a growth mindset
  • Proficiency in Salesforce and G-Suite highly preferred
About Trimble

We are a leading provider of construction technology solutions, and our Construction Enterprise Solutions sector is focused on delivering a unified business strategy around Building Preconstruction, Project and Operations Management, Finance and Human Capital, and Digital Supply Chain. Our goal is to deliver a unified TC1 offering to our customers, including connected workflows that enhance the profitability of our customers and drive our business growth.

What We Offer

We offer a comprehensive compensation package, including a base salary, bonus eligibility, and a range of benefits, including medical, dental, vision, life, disability, time off plans, and retirement plans. We are proud to be an equal opportunity employer and welcome candidates from diverse backgrounds.



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