Technology Support Specialist

1 week ago


Blacklick, United States Jobot Full time
About Us

We are a top growing mortgage company that believes homeownership is the greatest wealth creator in America today. Our mission is to make homeownership accessible to more people by simplifying the home buying process.

Job Summary

We are seeking a Technology Support Specialist to join our team. As a Technology Support Specialist, you will provide prompt and helpful analysis and response to support requests, utilize a web-based ticketing system to respond to and update customers, and identify, prioritize, and escalate urgent issues requiring advanced technical support.

Responsibilities
  • Provide prompt and helpful analysis and response to support requests.
  • Utilize a web-based ticketing system to respond to and update customers, adhering to established service level agreements.
  • Identify, prioritize, and escalate urgent issues requiring advanced technical support.
  • Identify and troubleshoot a variety of end-user requests across Encompass, our Loan Origination System (LOS), nCino, our Point of Sale (POS), and Process Automation technologies through an established triage process.
  • Track incoming ticket types to identify trends and facilitate training and resources as needed.
  • Assist with communicating technology changes and updates to the field as necessary.
  • Update and maintain system documentation supporting root cause analysis and solutions.
  • Assist with new user setup, user maintenance, and concierge onboarding to our technologies.
  • Learn and execute basic functions of LOS, POS, and Process Automation to assist with day-to-day system administration.
  • Serve as a subject matter expert on designated projects and initiatives as needed.
  • Perform other duties and application configuration and support tasks as assigned.
  • Provide excellent customer service.
Requirements
  • Ability to work independently leveraging internal time management skills.
  • Strong written and verbal communication skills.
  • Embodies a positive and "can do" attitude and how to get answers on your own.
  • Strong troubleshooting skills.
  • A love for helping others through great customer service.
  • Flexibility and adaptability to perform in a high-volume, fast-paced, and dynamic environment.
  • Outstanding communication and organizational skills.
  • Ability to be solution-driven in challenging situations, while still providing empathy and understanding for technical issues.
Preferred Skills
  • Mortgage or Financial Services Industry Experience
  • Previous experience with Point-of-Sale (POS) Mortgage Systems
  • Previous experience with Encompass Loan Origination System
  • Previous experience in a help desk or remote support environment
  • 1+ years of experience in a customer-facing support role
  • 1+ years of customer service experience
About Jobot

Jobot is a mission-driven fintech company that is dedicated to making homeownership accessible to more people. We believe in providing a positive and supportive work environment that allows our employees to grow and thrive.


  • IT Support Specialist

    4 weeks ago


    Blacklick, United States Red Knight Solutions, LLC Full time

    Job OverviewWe are seeking a skilled Field Specialist to join our Infrastructure Delivery team at Red Knight Solutions, LLC. As a Field Specialist, you will be responsible for providing hardware-focused, break fix services and solutions to our clients.Key Responsibilities:Providing customer break fix support for designated equipmentCommunicating clearly in...


  • Blacklick, United States Dürr Systems Inc Full time

    Job Title: Field Service SpecialistWe are seeking a skilled Field Service Specialist to join our Application Technology division at Dürr Systems Inc. The successful candidate will provide onsite support for Dürr finishing and sealing equipment in the Midwest, ensuring seamless operation and optimal performance.Key Responsibilities:Provide hands-on...


  • Blacklick, OH, United States ApTask Full time

    Job Summary:ApTask is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows.Key Responsibilities:Analyze and troubleshoot production application flows to ensure end-to-end...


  • Blacklick, United States Soliant Full time

    Job OverviewSoliant Education is seeking a highly skilled Behavioral Support Specialist to join our team. This full-time, on-site position will involve working with students who require behavioral support in a school setting.Key Responsibilities:Collaborate with teachers and school teams to develop and implement Positive Behavior Support PlansProvide...


  • Blacklick, United States VocoVision Full time

    Job DescriptionJob DescriptionMinimum 1+ years special education experience required.Job Title: Ohio Intervention Specialist Fully Virtual K-12 Full-timeJob Description: We are working with a school district in Ohio and they are searching for a full-time virtual Intervention Specialist to join their network and work from home to provide services for their...


  • Blacklick, OH, United States Drr Systems Inc Full time

    Job Summary: We are seeking a highly skilled Field Service Specialist to join our Application Technology division at Drr Systems Inc. The successful candidate will provide onsite support for Drr finishing and sealing equipment in the Midwest, including hands-on technical assistance, spare parts management, and aftermarket sales execution.Key...


  • Blacklick, United States SummitHR Full time

    Job OverviewSummitHR is seeking a skilled Client Advocate Specialist to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and resolving client inquiries in a timely and professional manner.Key Responsibilities:Act as the primary point of contact for client inquiries, responding to emails...


  • Blacklick, United States HRIS-Payroll and Timecard Systems Full time

    Job DescriptionJob DescriptionCompression Specialist medi USA is growing, and we need you to join the team in the Columbus, Ohio io area!medi is a market leader in medical devices and is looking for folks ready to operate in a professional environment to service medi’s USA’s expanding business needs. The Compression Specialist will assist our Territory...


  • Blacklick, United States HRIS-Payroll and Timecard Systems Full time

    Job DescriptionJob DescriptionCompression Specialist Please make sure you read the following details carefully before making any applications.medi USA is growing, and we need you to join the team in theColumbus, Ohio io area!medi is a market leader in medical devices and is looking for folks ready to operate in a professional environment to service medi’s...


  • Blacklick, United States Creative Financial Staffing Full time

    About the RoleCreative Financial Staffing is seeking a skilled Collections Specialist to join our team. As a Collections Specialist, you will play a critical role in assisting with interim workload and ensuring the smooth operation of our client's financial processes.Key ResponsibilitiesAnalyze aging accounts and perform outreach via established procedures...


  • Blacklick, United States Mr. Rooter Corporation Full time

    Job Title: Payroll and Advertising SpecialistMr. Rooter Corporation is seeking a highly skilled and motivated individual to fill a hybrid position in the Accounting/Payroll and Advertising department. As a Payroll and Advertising Specialist, you will be responsible for providing exceptional customer interface relationships with all customers, while also...


  • Blacklick, United States Z Insurance Group Full time

    Job OverviewWoolever Insurance Agency in Delaware, Ohio is seeking a detail-oriented and organized individual to join our team as a customer support staff. As a key member of our agency, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesReceive and respond to client inquiries and concerns in a...


  • Blacklick, United States Uline Full time

    Warehouse Sanitation SpecialistCompany OverviewUline is a premier distributor of shipping, industrial, and packaging materials. As a family-owned business, we pride ourselves on exceptional service, high-quality products, and prompt shipping from our extensive inventory.Position OverviewAre you passionate about maintaining cleanliness and order? At Uline, we...


  • Blacklick, OH , USA, United States Z Insurance Group Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Support Specialist in our insurance agency. As a key member of our support staff, you will play a vital role in providing exceptional customer service and ensuring the smooth operation of our day-to-day activities.Key ResponsibilitiesRespond to customer...


  • Blacklick, United States VocoVision Full time

    Job OpportunityWe are seeking a highly skilled and dedicated Intervention Specialist to join our team as a full-time virtual educator. This role will involve providing high-quality instruction and support to students with special needs in a K-12 setting.Key Responsibilities:Deliver virtual instruction and support to students with special needs, both...


  • Blacklick, United States Rinker Materials Full time

    Job OverviewWe are seeking a skilled Concrete Production Specialist to contribute to the success of our Columbus, OH plant. As a key member of our team, you will play a vital role in the production of high-quality concrete products.About the Role:Mixing and pouring concrete to precise specifications.Operating machinery and equipment, such as concrete mixers...


  • Blacklick, United States ProCare Therapy Full time

    Job DescriptionJob DescriptionMinimum 1+ years Behavior Specialist experience required.Hiring Now School Based RBT Needed In Columbus, OH| NSY |ProCare Therapy is a nationwide staffing agency which has specialized in helping educational and healthcare professionals find new jobs with schools for over 20 years. We have partnered with a charming and supportive...


  • Blacklick, United States Stratford Davis Staffing LLC Full time

    Unlock Your Sales Potential with Stratford Davis Staffing LLCAre you a driven sales professional looking for a new challenge? Do you thrive in a fast-paced environment where no two days are ever the same? Look no further than Stratford Davis Staffing LLC, a top-ranked team recognized for our company culture and commitment to excellence.Why Choose Us?Flexible...


  • Blacklick, United States Nationwide IT Services Full time

    Job Title: Software Systems EngineerJob Summary:Nationwide IT Services is seeking an experienced Software Systems Engineer to support the Defense Logistics Agency's (DLA) Network Tools and performance monitoring support services requirements. The chosen candidate will assist designated DLA staff in integrating network management software tools to optimize...


  • Blacklick, United States Creative Financial Staffing Full time

    Collections Specialist OpportunityCreative Financial Staffing is seeking a skilled Collections Specialist to assist with interim workload for a local organization providing residential services/products.About the CompanyThe organization is based in the Central Ohio area and is known for its welcoming company culture.The team is described as "good people" who...