Help Desk Specialist

1 week ago

Fort Gaines, Georgia, United States IronArch Technology Full time
Job Summary

We are seeking a highly skilled Help Desk Specialist to provide technical support to our team. The ideal candidate will have a strong background in desktop hardware and software, as well as excellent communication and problem-solving skills.

Key Responsibilities
  • Install and test output devices, PC's, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.
  • Troubleshoot output devices, PC's, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves output device system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
  • Ensure printer firmware and CAC software are in compliance, and work instructions are current.
Requirements
  • AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education.
  • 4+ years of professional, applicable experience.
  • Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications).
  • Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.
  • May need to travel.
  • Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis.
  • Prior experience in the maintenance and repair of printers manufactured by HP, Ricoh, Xerox, and Lexmark. Experience should include the use of vendor proprietary configuration tools, monitoring tools, and coordinating third party warranty repairs.
  • Experience installing and configuring firmware, and CAC authentication software on printer devices.
  • Experience supporting Windows 10, and MS Office 2013.
  • Experience using Remedy or a similar ticketing system.
  • Strong analytical and follow through skills.
  • Strong verbal and written communications skills.
  • Demonstrated experience writing process documentation.
  • Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
  • Ability to work well independently on defined tasks.
  • Ability to work well as part of a team.
  • Secret Clearance required prior to start.
Preferred Qualifications
  • Prior USACE/ACE-IT experience.
  • Experience working in a DoD environment.
  • Experience supporting Office 365.
  • Knowledge of PowerShell scripting a plus.
  • Experience using SharePoint to organize and store documents.
  • Army MOS 25B experience desired.
Why IronArch Technology?
  • Awarded Best Place to Work 8 times.
  • Competitive compensation and market-leading bonus opportunities.
  • Medical, dental and vision benefits where a significant portion of the premium is subsidized by IronArch. For qualifying high deductible health plans, IronArch also contributes towards a Health Reimbursement Account to cover eligible medical expenses.
  • Company-provided healthcare concierge assistance to help explain your coverage in plain language; help you find, choose, and schedule quality care; and address billing, benefit, or claims concerns, potentially saving hours of your time.
  • 401(k) retirement plan where the company contributes dollar for dollar up to 3 percent, and 50 cents on the dollar for the 4th and 5th percent with immediate entry and immediate vesting.
  • 20 days of PTO accumulated per calendar year.
  • 11 paid holidays.
  • Bereavement, jury duty, parental (maternity/paternity/adoption), and military leaves.
  • Sabbatical programs.
  • Company-paid short- and long-term disability.
  • Company-paid life insurance.
  • Voluntary life, accidental and indemnity income replacement benefits.
  • Professional development reimbursement.
  • Health club reimbursement.
  • Matching donation program and annual philanthropic activities.
  • Pet insurance.
  • And more.

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