Patient Care Coordinator

1 week ago


Albuquerque, New Mexico, United States Enhanced Wellness Full time
About Enhanced Wellness

At Enhanced Wellness, we're dedicated to providing exceptional patient care and promoting optimal health and well-being. Our team is passionate about delivering innovative, holistic approaches to wellness, and we're seeking a highly motivated and organized Patient Coordinator to join our team.

Key Responsibilities
  • Manage Reception Duties: Answer calls, manage emails, schedule appointments, and handle patient check-ins and check-outs with a warm and welcoming demeanor.
  • Support Patient Treatments: Guide patients through sessions with BioPerformance machines, ensuring comfort and a positive experience.
  • Assist Physicians with Essential Tasks: Adapt weekly to support physicians with various duties, ensuring they have the tools and support needed to provide exceptional care.
  • Inventory and Supplies Management: Oversee inventory management of office supplies and retail health products, maintaining optimal levels and supporting clinic operations smoothly.
  • Clinic Presentation: Keep the clinic looking its best by maintaining cleanliness and ensuring patient rooms are tidy, organized, and welcoming.
  • Document Management: Efficiently handle patient documents, including processing, filing, and maintaining accuracy.
  • Engage in Marketing and Social Media: Contribute to social media and marketing initiatives, enhancing our community outreach and clinic visibility.
  • Lead Generation and Sales: Manage lead generation platforms and ensure marketing campaigns are executed effectively. Drive sales through memberships, packages, and retail opportunities, adhering to defined success metrics.
  • Marketing Efforts: Track and maintain active marketing efforts, including events, B2B outreach, word-of-mouth, and social media platforms. Engage with potential leads and build our clinic's presence within the community.
  • Social Media Management: Manage or delegate social media channels, creating compelling posts that align with our brand's voice and effectively communicate with guests and leads.
  • Ambassador and Influencer Relations: Build and maintain a highly engaged network of ambassadors and influencers who actively promote the clinic and our mission.
Qualifications
  • Minimum of 2 years of experience in a fast-paced, customer service-oriented environment; experience in hospitality with verified references preferred.
  • Strong organizational and multitasking skills, with the ability to streamline office procedures and improve efficiency.
  • Excellent communication skills for effective interaction with staff, patients, and suppliers.
  • Proven ability to work independently and collaboratively within a team, supporting physicians with minimal supervision.
  • Proficiency in Microsoft Office and Excel.
  • Strong customer service skills with the ability to thrive in a fast-paced environment.
  • Certified Medical Assistant (CMA) certification is a plus.
  • Bachelor's degree preferred but not required.


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