Front Desk Representative

7 days ago


Atlanta, Georgia, United States Loews Hotels Full time
Job Title: Front Desk Agent Overnight

Situated in the heart of Atlanta's vibrant Midtown neighborhood, Loews Atlanta Hotel offers an exceptional guest experience. As a Front Desk Agent Overnight, you will be the first point of contact for our guests, providing a warm and welcoming atmosphere that sets the tone for their stay.

Key Responsibilities:
  • Welcome and register guests in a friendly and professional manner, ensuring a seamless check-in experience.
  • Assign rooms that meet guests' special requests and preferences.
  • Process guest payments and handle cash transactions with accuracy and efficiency.
  • Coordinate with other hotel departments to satisfy guest requests and ensure a smooth stay.
  • Provide detailed information about hotel facilities, services, and operating hours.
  • Adhere to Loews Hotels' Star Service Standards, delivering exceptional guest service and ensuring a positive experience.
  • Sell rooms in accordance with Front Desk sales strategies, driving revenue and occupancy.
  • Receive and transmit guest messages, ensuring timely communication and resolution.
  • Perform check-out and cash handling activities in accordance with hotel policies and procedures.
  • Distribute and coordinate completion of SQS survey cards during guest check-out, gathering valuable feedback and insights.
  • Read Group Profiles and Banquet Event information on a daily basis, staying informed and prepared for upcoming events.
  • Maintain the cleanliness and excellent condition of equipment and work area, upholding the hotel's high standards.
  • Other duties as assigned, ensuring flexibility and adaptability in a fast-paced environment.
Requirements:
  • General knowledge of hotel departments and operations.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Knowledge of computer programs utilized in property management, with proficiency in data entry and processing.
  • Able to work a flexible schedule, including weekends and holidays, with a willingness to adapt to changing circumstances.
  • Must be able to stand for an eight-hour shift, with the ability to lift and move objects as needed.


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