Program Supervisor Lead for Family Treatment

4 days ago

New York, New York, United States Graham Windham Full time

About the Role:

Graham Windham is a leading social services organization in New York City, providing educational and social services to over 4,000 children, young people, and parents. We are seeking an experienced Program Supervisor to lead our Family Treatment program.

Job Description:

The Program Supervisor will provide clinical and administrative supervision of case planners and support staff in the implementation of case-specific goals for families. This includes ensuring that the multi-method program has a consistently strong approach to partnering with families to promote the safety and wellbeing of all children. The supervisor will also ensure that the agency practice approaches (Solution-Based Casework and Motivational Interviewing) are used to partner with families to help develop and encourage connections to positive supports in their community.

Key Responsibilities:

  • Participate in Clinical Diagnostic Team meetings and ensure that clinical decisions meet best-case practice standards as well as contractual requirements.
  • Handle case-related crises, including incidents involving reports to the State Central Registry.
  • Coordinate unit staff meetings on a monthly basis and ensure that efficient administrative procedures are in place within the unit.
  • Ensure appropriate utilization of State and City databases.
  • Support the implementation and integration of Solution-Based Casework and Motivational Interviewing in all case assessments, in the development of family and individual-level outcomes, and action plans.
  • Provide ongoing management, direction, and support to staff, ensuring correct implementation of Agency policies and procedures and high standards of timeliness, quality, and accuracy.
  • Provide weekly supervision/coaching to case planners to strengthen their SBC skills and practice, enabling them to provide appropriate and consistent services through ongoing training and skills development.
  • Participate in continued SBC training, coaching, and the SBC certification process.
  • Support staff on home visits, in internal case conferences, and external Elevated Risk and Safety conferences.
  • Assist in the facilitation of Family Team Conferences.
  • Ensure the timely completion of mandated reports and documentation of all case activities.
  • Conduct monthly supervisory casework reviews to ensure compliance with FTR program mandates.
  • Utilize clinical reviews, consumer satisfaction surveys, and other quality assurance processes to assess the quality of service delivery.
  • Ensure the required casework contacts in all phases are conducted in a timely manner.
  • Work with the Program Director to conduct outreach to outside community agencies and establish effective communication with ACS.
  • Exhibit effective verbal and written communication/presentation skills.

Qualifications:

  • Masters degree required.
  • 3 years of supervisory experience.
  • Bilingual English/Spanish preferred.
  • Excellent organizational, written, and communication skills.
  • Proficient in MS Office, NYS Connections, and Promis.
  • Commitment to work from a strength-based, youth and family development perspective.

Salary and Benefits:

The salary for this position is $65,000 - $68,000 per year, plus potential performance-based incentives. Graham Windham offers eligible employees a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, holiday pay, retirement savings plans, and more.

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